BIGGBY COFFEE

Good drinks, terribly slow service. I'm currently in line in the drive thru, I've waited 15 minutes and I'm still 4 cars away from the window. The point of a drive thru is to have fast service!

Dear Owner/Manager of Jenison Biggby,

I am not writing only to complain, but I have a couple suggestions to make that you will take to heart if you want to boost the number of customers in your store.

Only once have I visited your store and left feeling taken care of, ONE time out of 20 visits in the last year to the Jenison location. Today I again experienced the incompetence of your employees.

I do not expect perfection every time, there is of course human error. I especially understand because I worked at a Biggby myself for over 6 months, I know how it goes. But this is not a case of simple error. This is carelessness in your employees.

Every time I walk in they ignore me, as well as other customers, until I call out and ask for service. When I make a modification to my drink, they look at me like I'm stupid, and make the drink exactly how I asked them NOT to.

The milksteamer NEVER makes an effort to converse with the customer. In fact, when I'm not in the mood to talk to people, I PURPOSELY visit your store because I know how rude your employees are! You might pat yourself on the back for this, you shouldn't. I'm an avid coffee drinker, and you would gain quite a bit of revenue by adding just myself to your (non-existent) list of regulars!

Keep in mind that you have 2 Biggby shops only a couple miles from you, and also 2 Starbucks. Even if these other stores were out of my way, I would make the effort 90% of the time to avoid your shop.

The solution to these problems, is to take greater care in those you hire, or take more time to train them properly. Impress upon your employees the importance of PERC. The employee/customer relationship is so much more important than they (and apparently you) realize.

Sincerely~

A Hopeful Customer

Only been to this location a couple of times, but the coffee was not burned, and tastes good

Went to the drive-through the woman on the other end a had a hard time understanding me I don't know if it was the intercom system our if it was me that was the only issue I had the service will speedy and fast and the coffee was good

The Jenison Biggby honors its Veterans with a free coffee and a substantial discount on flavored beverages. Just show id as proof. Just over $3.50 for 2 extra large beverages...1 coffee and the other a flavored pumpkin cheesecake latte for the wife. Thank you to Biggby. We will be back.

Service was great. The barista made some small talk and me feel right at home. Love their coffee it is smoother than other places

Its a biggby. Not much more to say. Coffee is dependable. Only complaint is they almost always have a pretty significant line in the drive through.

Always great tasting coffee and other drink choices. Friendly staff there to keep things safe and moving as quickly as possible to get you on your way.

Love coming here w my daughter

Good drive thru is convenient yet wish they open up at 5:30 for us early risers and be careful during busy hours as it can be a lengthy wait. Recommend.