BIGGBY COFFEE
Review of BIGGBY COFFEE
BIGGBY COFFEE is a cheery regional coffeehouse chain located at 4450 Breton Rd SE, Kentwood, Michigan. This coffee shop and cafe is known for serving specialty drinks, smoothies, and baked goods. With its inviting atmosphere and friendly staff, it's a popular spot for locals to grab their daily caffeine fix or enjoy a leisurely meal.
The hours of operation for BIGGBY COFFEE are as follows:
- Monday to Friday: 6:00 AM - 7:00 PM
- Saturday and Sunday: 7:00 AM - 7:00 PM
Customers appreciate the variety of specialty drinks offered at BIGGBY COFFEE, including their signature coffees, lattes, and cappuccinos. The menu also features a range of delicious smoothies and baked goods, perfect for those looking for a quick snack or a sweet treat.
While BIGGBY COFFEE has a loyal customer base, it's important to note that there have been some mixed reviews. Some customers have expressed frustration with the speed of service, mentioning long wait times and slow drive-thru experiences. However, others have praised the friendly and pleasant staff, as well as the quality of the beverages.
It's worth mentioning that there are alternative coffee shops in the area that some customers prefer due to faster service or different taste preferences. However, BIGGBY COFFEE continues to attract customers who appreciate its cozy atmosphere and specialty drink options.
If you're in the Kentwood area and looking for a local coffee shop and cafe, BIGGBY COFFEE is worth a visit. Whether you're in the mood for a delicious latte, a refreshing smoothie, or a tasty baked good, their menu has something for everyone.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
- Outdoor seating
- Delivery
- Drive-through
- Takeout
- Dine-in
Backwoodsbabii
I ordered food from DoorDash like I normally do and they canceled my order I asked them why when I called they said that it was DoorDash‘s problem DoorDash referred me that it was them that canceled the order she went to go explain it to a superior or coworker and didn’t put me on mute so I heard the whole conversation about me their names are Angelina and Renee they told me I wasn’t allowed to speak to a manager and that they’re sorry but I could come pick up the order but that’s why I use door Dash because I’m at work. On top of it she kept saying Grubhub order when it was DoorDash. I will be in contact with the manager.
Kermit Harris
My favorite coffee joint .... 44th and bretton my thats the best one
Mike Melville
Love this location. The staff is always amazing and I'm glad the indoor seating is available again. Also you can FINALLY leave a tip on debit/credit cards now which has always been a frustration for me.
Christine Warner
Nice coffee shop. Clean, lots of parking, friendly and helpful staff. Although I didn't get anything this visit, my husband did and was very pleased with his drink. I'm sure we will be back because it's close to where we shop and run errands.
Gonzalo Ramirez
UPDATE: Alot has changed at this location, and all for the better. Top notch!
-----Original----
I've been going to this location since it opened. Only because it's the closest and most convenient. The convenience and efficiency is why they get 1 star.
Otherwise the customer service is the worse I've dealt with among the biggby franchise. I've never seen a welcoming smile. Their attitudes are always riding the edge between barely polite and straight up rude.
I don't see how they can stay in business with this consistently poor level of customer service. It's a constant attitude regardless of who is at the counter/ window. This leads me to believe that its a failure stemming straight from management.
EDIT 5/10/2021: Post-covid things seem to have changed for the better. It seems a shake-up in staffing has shaken loose more smiles and kindness among the baristas. Not all covid-quarantine change is bad I guess!
Nelynn Rodriguez (Nena)
Very spacious, nice staff. It wasn't busy at all when I came, but we did stop by around 5pm. They have outlets to plug in a charger or other devices. They were celebrating BiggBy birthday so all Tall drinks were just 0.99¢ ordered my favorite chai latte with almond milk and extra shot of espresso. My kids all had hot Chocolate. Great place to stop by.
Jenn LaClair Shifferd
Great friendly customer service. Rewards card and free birthday coffee are great perks. Inside area is clean and organized. The drive through is always quick and the menu is easy to order from with a variety of fun and traditional coffee drinks.
Bad Mofo
The drink was good considering the combo of red bull strawberries and whatever else lol, over all service was pleasant but took a while due to weather but staff was on point and knew what was on the menu and also had no issue with recommendations. Will be back and hope to see you there the lobby is huge!!
Aelin Avery
This place makes me so sad because I LOVE Biggby and recently changed workplaces so I had to change coffee shops. I went from one Biggby (the one on Monroe Center, downtown) which has cheerful baristas who are happy to make small talk, joke, and smile... to this one.
It may be because I was going early in the morning, but none of the baristas inside seemed particularly happy to be there. I get it, I’ve worked retail, but half of working customer facing jobs is pretending to be happy to see a customer.
Customer service and interaction is severely lacking here and has soiled my experience at this location. I went here for about a month, every other day or so and things didn’t get better or worse. At no point were the baristas pleasant to be around.
However in their defense, the coffee is great! I’ve never had my order messed up and it’s always perfect.
If you’re the type who doesn’t care if your barista talks to you or doesn’t look like they want to die, and you’re just interested in coffee, this is the place for you.
J H
Went in to use my birthday reward and couldn’t get it to work through the app. The barista told me not to worry about it and gave me my birthday drink without needing the coupon! I really appreciated that. Makes me want to do more business with them!