Krispy Kreme

Krispy Kreme are generally my favorite over Dunkin donuts. HOWEVER this location is horrific! Customer service AND quality are subpar to the Krispy Kreme brand. We purchased a half dozen and two coffees. Every single donut was stale. They seemed as though they were made days before we ordered and allowed to sit out. My kids would not even eat them! The coffee was cold as well. YUCK all the way around. When we got back to the hotel I called the location and spoke to a manager who claimed his name was Lenny. He hung up on me TWICE stating "oh my bad I could not hear you just yo kid"....which is untrue because as I was speaking to him he hung up on me! When I called back the third time I explained we had just purchased donuts and they were horribly stale. His response lacked luster as the only solution he offered was to bring the disgusting donuts back and he would replace...I imagine with more stale donuts. It was pouring rain and I was not going to load 3 kids back into their car seats for equally as awful donuts. So when I explained that was not sufficient customer service he hung up AGAIN! BEWARE OF THIS LOCATION. POOR MANAGMENT MATCHES THEIR POOR QUALITY PRODUCTS!!! Zero stars!

Mostly yummy. Some of the fills were skimpy, and they tasted a bit stale. One of their Christmas doughnuts was completely out. But very nice service . The stores aren't what they used to be, but still a fun stop.

It's Krispy Kreme. Who can't resist the HOT NOW sign? Staff were friendly & patient.

Got an assorted dozen tonight. Got home almost 40 minutes away. Only to find that none of the 4 lemon filled donuts had filling. The rest were good but.....

Great a little pricey but the donuts are worth it. Make sure you go when the red light is on, because that's when the donuts are hot and fresh

We love Krispy Kreme and stop at this location whenever we vacation at Massanutten Resort. Always have fresh delicious donuts.

When the red light is on its an automatic stop. I love hot Krispy Kreme donuts!

This place was AWESOME! So friendly. We got a dzn assorted donuts. Mine and my little boy's 1st time there and he was really excited watching the process and the district manage came in, introduced himself and shook his hand. Offered to take him to see how things are made. Then on our way out the super nice guy at the front gave him a free dozen glazed donuts, a few extra others, and a hat!! Our 1st visit AND WE WILL BE BACK!! This is how to get and keep customers!! GREAT JOB!!💝💝💝 We went back for a 2nd visit to pick up an online order. We were missing a few donuts and they made it right with no questions asked! Once again great service!

Feeling so sad from their rude customer service. They took my order at the drive through, but when I reached the window, they lock the window on our face without speaking and hand signaling us to go from inside. We were actually deciding to get more stuff as we reached the window. You don’t want our business? They were supposed to close at 9 and it was 9, but if you are not going to serve, why even take my order? If they had just told us “sorry we are closed for the day” I would have left. I felt so bad. How horrible..... why do that?

They always have fun donuts for all the different holidays, my kids really enjoy it.