Bruegger's Bagels

Staff is young adults who are more concerned with socializing than making a correct order. The food tastes good but overpriced for constant inconsistency. Biggest complaint is they are not open when they say they are. Showed up at 6am to place an order and by 615 the store was still dark. Lady checking us out was cordial, food prep folks are hit or miss with professionalism and the kitchen staff are the most unpleasant.

Upgrading my past review from 2 stars to 4. Had been a while since I’d last been. Service was much quicker this time. Food order was accurate. There was a trainee behind the register but her support team was there quick to help when needed.

Do better. The absolute worst employee experience I have ever had. After reading other reviews, this appears to be an ongoing and unresolved problem. The 2 employees I encountered today had the worst attitudes and terrible customer service skills. I witnessed it not only with myself but with other patrons as well during my brief visit. Do better. Change something. Clearly it’s not working.

Last time I went there was a polite employee, but the coffee wasn't good, just milk mostly. This time when asked on the availability of a bagel flavor, the employee was so rude saying "if you don't see it, we don't have it." On top of that the bagel was chewy undercooked and the coffee was still horrible.

I advise anyone looking for bagels who expects to be treated civilly to find somewhere else.

This brand and location have a horrible mobile app and rude service. My wife ordered 60 dollars worth of bagels early in the morning for a noon pickup via the mobile app at 6AM. Upon arrival at the store, the staff told my wife that they didn't have the order. My wife had to pull the prepaid order off of the app to demonstrate it had been placed. The girl then said she could fill most of the order with what they had, with the exception of 2 onion bagels. My wife then said she would like 2 of the five cheese bagels, not knowing that they were an extra dollar. The staff member got snippy and said those are gourmet while snickering at her in front of my wife and another customer. My wife is now embarrassed for not knowing and settled for a cheaper bagel clearly meant for her class and station. We will never use this location again and will likely never order at Bruegger's again.

I wouldn't fault the staff for the mobile apps deficiencies but the lack of consideration and horrible attitude of the staff leaves much to be desired. This in response to a problem that was not my wife's fault in any way.

Most recent visit, the staff was overwhelmed and unpleasant. They were out of so many items and really rude about it. I understand there are major gaps in the supply chain right now but it didn’t have be a negative exchange between customers and employees. $5 Caramel macchiato tasted worse than the gas station machine. All prices were different in the system than on the menu. Many of the bagels on this visit and the last few visits have been undercooked. Such a bummer because this is a great location and I used to live coming here, but we won’t be back.

Food is good but employee keep making the wrong order. Two wrong orders in the same day. Step up you game and pay attention to people are ordering. Payed for $25 order got $9 worth order. I went and told them and still get the wrong stuff. I ended up taking it and move on. It's just bagels with egg and cheese. Nothing to it. I also with folks that says employee are so rude to customer. That's another observation. Good luck out there! I came here twice and not planning to come back don't recommend it

Usually don’t review or complain about service cause I’ve been there, I know there is times where social meters just aren’t there. With this place either management is so bad the workers hate working there or they fully expect no tip. All 5 times I’ve been here the last 5-6 months the workers are super rude, like they’re mad you came in at all. Get a different job

Great food! I love that they have turkey sausage- not many places do. I had a turkey sausage, egg, & cheese bagel. Anthony had a western sandwich with bacon on cheesy hash brown bagel.

Outstanding! Sausage, bacon, egg, and cheese on a jalepeño, cheddar bagel is my new favorite way to start the day!