Caribou Coffee

2nd time in a row, my adult son and I have been to this Caribou off White Bear Ave & Cty Rd D, off 694, and for the 2nd time we have had to wait more than 15 minutes for 2 sandwiches to be heated up! If you walk in to order, you better be prepared to wait a while because the only customers that matter are the drive-thru customers. I was standing there being ignored even after one of the baristas made eye contact until I apparently looked annoyed enough for someone to ask me what we were waiting for. There were 6 people back there working on drive-thru orders with 2 inside customers standing around. Like I said, this was the 2nd time in a row. I guess we will have to go to a different location to see if the inside customer service is any better or we will just Ave to frequent a competitor coffee shop.

The staff is amazing! My favorite drink is always made with love and care! ( XL cold press, white chocolate, half and half, malt). They always blend it so there are no chunks of malt! I always feel special when I go there, they recognize my order and me when I go. It reminds me of my small town in Wisconsin where everyone knows your name!! Thank you Caribou staff for always making my day!

Came here this morning (early) to meet with with a long time friend. We used to come here many years ago to meet up, and do gatherings in their private room early mornings too. Ordering our morning drinks went smooth, and service was quick. We wanted to catch up in private, but noticed the paper on the doors stating 'reservations only'. We were the only customers there at the time, so we thought to ask if we could use the room. The kid behind the counter said no we couldn't. We have to make a reservation, and I asked if we had to pay to use the room - which he says we do. Smh... Only customers this morning, and you have to pay to reserve the room now? Shrugged it off, and just said whatever to that. Things changed much after COVID, but it is what it is. Still enjoyed the drinks, and the conversations held there. Maybe next time, I'll have to pay and reserve that room just to meet in private.

I bought 2 cups of coffee at this caribou location on 1/13/2023 at around 2:00PM. They ask for a tip which is my first time they asking for a tip. I didn't give any tip so the lady who served me the coffee was not so happy. She didn't put on the hot coffee cup sleeves fo t my cups. The hot coffee up burn my hands that I had to put them back to the table. I will never come back to this place.

As a former 4 year barista I have to say this is right next to Starbucks. The espresso mixed with the syrups are a perfect blend. I really enjoy the great customer service I’ve got coming here. This was also my first time ever being to a Caribou!

I love the staff at this location. (County Rd D and White Bear Ave) Things have been rough for them during the pandemic and the hours have been a little crazy but they are always friendly anyways. They know my drink order by now and it comes out perfectly every time. I look forward to my afternoon Caribou pick-me-up each day. Yum!

Ordered 2 drinks w/ no ice. I understand they aren’t going to fill the cup all the way, but I also know it’s uploaded to be to the black line at least (foam does not count). Super disappointing. Also adding this this was my husbands birthday drink…

I'm a hard-core bou fan and will not drink Starbucks swill. Visited yesterday and the line was long in the drive through so just did a mobile order while waiting on the line to move. Finally got through the line and received a sad poorly blended Vanilla Cooler that was separating and far from delicious. Attempted to ask the employee if the very cute caribou hoodie they had on was available for purchase but they had the window closed and walked away before I could even ask. Definitely not my top location.

I would pass on this location. Service is slow, and the coffee isn't great. I ordered a simple Americano, and it tastes like a drop coffee. The lemon bread was stale. I asked for a different slice and the second one was better but just not good.

I went though the drive thru today 15 minutes before close and ordered my usual medium hot mocha with milk chocolate. After I paid and received my order, I took a sip, and it was peppermint. It was no big deal, people make mistakes.

However, I am disappointed regarding how the mishap was handled. I drove back around to the window and told them that they gave me the incorrect order. Instead of the cashier apologizing to me and trying to make it right, all she said was “we’re closed.” Then the shift lead, Nicole chimed in and informed me that there was nothing they could do about it because they had already shut off their machines. All she said was “what’s your name? Come back tomorrow and we’ll make you the right one.” No offer for a refund, no offer for a compensation of my troubles.

Through the combination of the rudeness of the cashier, and the manager not wanting to make things right, I am left with a negative impression regarding how this Caribou location operates and values their regular customers.