BIGGBY Coffee

I love this place and my job gives me a discount here so I go way to often haha
Usually get lattes but today I got the refresher and the Cuban and I couldn't be happier with my choice.
Food here is always good, drinks don't miss either. Location is always pretty fast and never dirty. I've been inside and through the drive thru and both run pretty efficiently.

My friend and I went here to study. I ordered a caramel iced coffee. When they gave me a Caramel Marvel (not an iced coffee), I told the barista that I ordered a caramel iced coffee. She looked at the person who took my order (maybe a manager or lead). The barista said she'd remake it and the manager/lead made a face. I asked if they were the same thing and the manager/lead said "Yeah, basically. This one has espresso. You paid for this one so just try it and if you don't like it, we'll totally remake it." I tried it, it was fine, but I didn't want that much caffeine and it was $4 more than what I ordered. My fault for not checking when I paid. My friend and I sat down to eat and there were gnats everywhere. Gnats in the middle of January. We decided to move to a table that was closer to the front so maybe there wouldn't be any bugs. There weren't, but it smelled like urine or a musty basement. The store looks like the owners don't even care about the business, aside from having cameras literally everywhere. We decided to go down the street to another coffee shop because we felt uncomfortable.

I love the drive thru in the morning! I was a little disappointed that they aren’t open til 8 like their google listing says they are.

It has honestly gone downhill since the new management took over.

Previous management genuinely cared about their customers and their staff.

Starting every morning off with "it's great to see you this morning sweetheart" made everyday better.

I'm so upset that the person who took over fired the people who made this Bigby special.

Was undecided which flavor of the the freeze drink. Manager recommended something. Was delicious. Asked what sandwich she recommended. Was a new one. O m.goodness. very yummy.
Staff was friendly. Place was clean.
Very satisfied. Will be going back.

Every time I go there, the service seems to be getting worse. I was a frequent flyer on Weds; I even got my husband hooked. But no more will I support such tacky service.
We were there last week and the person at the drive thru with colorful hair and braces almost dropped our food outside the window. I was there the day before and she did the exact same thing to me when passing me my coffees and my cards back. It was crazy Luckily I didn’t drop my things and gotten burnt.That is enough for me to stop visiting your store forever!

This is my absolute favorite place!
Everyone is always very personable and cheerful. My coffee is always made exactly how I like it.
The place is clean and inviting and even when they are super busy, they keep right on top of everything! They are amazing!!
If I could give 100 stars I would!

$5.08 for a large cappuccino. You're killing me smalls. Not only is it too expensive, but what I got was like a small, tastes-like-black-coffee-mixed-with-chalk, half-full cup O' Joe for only a 12min wait time (at 6:30pm on a Sunday.)

i went to this saline one with my friend. She ordered a caramel marvel with oat milk. this drink has coffee in it. when she handed it to her it was pure white with ice. after a few minutes she went up to the counter and asked if the drink was hers and right? the girl behind the counter then proceeded to explain how lattes are made and that the drink is white because it’s made with oat milk. there was no caramel or coffee in this drink. upon remaking it.. it was brown and she was rude about it. My friend gets this drink often and i don’t think being explained to about “ how lattes work” was very nice. i’m not karen but like that drink is 6 bucks. LOL

My fiance loves the new Redbull drinks. I like the turkey bagles!
The one drink I wouldn't recommend would be the chocolate chip shake; it has no flavor and taste like ice!

Overall, the ladies were nice and upgraded my drink of choice!