Biggby Coffee

If you want to wait a hour to just get the drive thru window. And not be greeted at the window this is the spot for you. The girl with the brown hair working the drive thru window didn’t even greet me right away just was looking out the window for five mins and saw I pulled up but couldn’t say “ hello” or how are you or anything. I would rather take my business to a place that cares about there customers.

I just want to say I have been to a lot biggby coffee’s and this is by far the worst location in Lansing. The staff doesn’t have any good customer service skills they do not greet you at the drive thru window. They will have side conversations instead of making a rush on your order and making sure to make you feel welcome to there business. This location needs better training for the staff and a better manager running this location or it’s going to keep going down hill.

This is the only location I've been to thats repeatedly bad about 95% of the time I think they need better training or something? I don't understand how they can be so bad for so long. I just got a scuba thinking simple enough right? Tastes like flavored water and they didn't give me a straw big enough for Boba so no matter how high I put the straw one seems to get stuck on the bottom of it waste of money again I give up

They were friendly, fast, and accurate. The only reason I didnt give them one more star is because my drink was ordered frozen, and we didnt wait long for said drink (so no time to really melt), but it wasn't quite as thick as it's normally supposed to be. Almost seemed like they didn't put quite enough ice. It also could have used a bit more whipped cream. Still really good, and my puppy enjoyed her pup cup so much she attempted to also eat the cup.

Boy after reading some of these reviews I am completely shocked!! So many people complaining about how slow service is yet service everywhere has been a problem since Covid when no one wants to work. 🤷‍♀️ These girls work their butts off!! They often get rude customers, people complaining and even stealing their tip jars yet every time I stop in, I am welcomed with the warmest greeting to the point that I refuse to go to any other Bigby!!!! From the management down, Haslett Bigby has the best employees by far!! So to the negative reviews,… maybe YOU had an off day? To the person whom left the review about hearing gossip from one employee to another,… seriously?; that happens at EVERY work place!! Cut these girls some slack, most are young, maybe even their first job for some? Either way, I enjoy their smiling faces and will give them 5 stars ALL day ANY day!!! Kudos from me Haslett Bigby staff!!!

Super friendly staff who made my drink pretty quickly!

It’s a great Biggby, however the cafe needs a little love. Too sterile. The service is great!

I come here pretty often with my husband whether it's the drive through or inside. Always worth the wait!!

I love there pumpkin coffee. Service is friendly. Prices are good if you have a coupon and they send them out in various mailings. Don't forget to sign up for the birthday club for a free coffee every year. Convenient location.

I love coming to this Biggby!! The workers are so friendly! I always look forward to seeing a special group of girls! >> Morgan, The Ella’s, Emma, Amber, & Rory!!! There are too many to list them all!! Hehe ☺️ I also think Alex is a very awesome addition!! The manger Lindsey, is the most sweetest person to speak with… Keep up the fabulous work guys!! 👏🏻👏🏻👏🏻 Also, my favorite drink is the iced Teddy Bear 🧸 🥳 & they make it perfect every time :)