BIGGBY COFFEE

Not a Starbucks wanna be!! This bright, fun and friendly coffee shop is the place to go for that pick me up. With a small food selection (sandwiches made fresh), the focus is on the quality drinks made with good ingredients. Great little place with seating indoor and outdoor as well as a full service drive-thru.

Easily my favorite Biggby! (And yes, I've been to most of them!) The team is great, the owner Matt is very involved and making coffee right next to the rest of the team! They're all friendly and helpful and the coffee is 🤌🤌

I love the people and the coffee at this Biggby. I like to go to different coffee spots and I used to be a diehard Starbucks fan, but after my first experience at the Benton Harbor Biggby I cannot go anywhere else. Matt has the best team. Super friendly, and always remembber us regulars along with the kind of drink we get. Love you guys. Not even the st joe biggby can compare. They were not friendly at all.
Keep up the good work.

I'm not from the area so this was my first experience with Biggby coffee.

My first perception drinking their Biggby Best black brew coffee is that it can compete with Peets coffee or Starbucks coffee and is at a lower price point. Impressive and worth a try 👍

Love benton harbor biggby. Always nice to me there. And when the owner gets on the headset to take your order he makes you crack up. He's a hoot. A serious uoseller

I went in today with a 40$ order and they messed everything up but the tall coffee. Im so disappointed. Tried calling 7 times no answer. I go there every week. And never have i ever been more disappointed. If you dony know how to make a drink dont make it.

Loved my Earl Grey Latte with sweet foam this morning. Great customer service - I could hear the smile through the drive thru speaker. 🧡

Absolutely the worst Biggby I’ve ever been to. I got there at 12:45, looked over the menu and ordered by 12:48 (time stamp on receipt). The place was packed so I understood if it took a while longer. I didn’t expect for the place to empty out and my family and I being the only ones left. At around 1pm we get up to ask for our sandwiches and the employee who took our order goes home! She reminded the staff on duty to make our sandwiches too! The staff is chit chatting and laughing away while by 1:15pm we are STILL waiting for our sandwiches. By this time, I was furious because there was no one in the shop but us. I asked for a manager and I got directed to the shift lead who admitted to forgetting our sandwiches and said they’ll be out soon. I told her our iced drinks melted while we waited because it was supposed to be a meal not ate and drank separately and she refused to remake our drinks. I asked for compensation or manager and she said there was none and best she can do is take our name and number for 2 free drinks next time. Which was then written on blank receipt paper rather than a managers notebook or something to make it believable that you were helping me. (Time stamp of when we actually got our sandwiches was 1:27pm) What frustrates me the most is all the laughing and snickering going about when there was a WAITING customer.
Cashier: Mathews
Shift lead : Diamond D
Supervisor: Jackie

Love this location everybody is always so nice the one negative I have to say is that their drive-through is very slow. This morning I went through the drive-through with 5 cars ahead of me and I waited in line over 20 minutes. I almost left. The cashier was very nice although she was very slow and seemed very very new. I am all for people wanting to work but I wish somebody would have helped her to speed things up a bit. There was also a really long line of cars behind me as well.

Everytime I am in the Michigan area we always hit up biggbys. They have consistently good drinks and i never had a bad experience with them before. This location is especially nice and bathroom is really clean as well.