Cafe Rio Mexican Grill

Most of the people that helped were good. What made me mad was while I was in line watching my food being made. One of the guys on the line stuck tongs from the lettuce right into my burrito and poked around. Made me kinda mad then when he looked up and saw I was watching he tryed to play it off like it was normal...

Cafe Rio never disappoints. Even when you throw off their groove and ask for tomatoes only. Or when they give you cups with the Subway logo on them they stole from down the block, Cafe Rio is really good food. I'll definitely be eating there again.

I love cafe Rio and all but they’ve literally messed up my order completely the last 3 times I’ve been. This past time I ordered 3 chicken quesadillas and we got home with 3 pork quesadillas. And no house dressing, and we ordered 3 of those. Went back once, for the house dressing. But still had pork quesadillas. Pretty ridiculous.

Pro tip: if you want dessert don't wait in line. Go directly to the register and ask for it. Food here is good and they give you a generous portion for your money. Clean restaurant. Toilet was clogged and the urinal is leaking. 4 stars.

After a hot day it felt so good to eat in a cool restaurant and sip cold horchata and limeade! 😀

In Vernal, one of the most popular places to eat. The food is delicious. We don't have a lot of places to eat out here, this restaurant makes my top 5 list for places to in eat in Vernal. However, it is just your standard Cafe Rio, if you've eaten at one and liked it you'll like this just the same. My favorite option is the smothered burrito with the sweet pork. Their queso dip is amazing. They have free nino quesadillas if you buy a meal which is awesome for little ones. Clean location, friendly staff.

Food was as good as the other locations, but horchata was too watery and was disgusting. Most biggest problem was employer's attitude. She was very rude and mean. Seriusly worst customer service i've ever had. I will never come back to this place again!!

Over the passed few months, this location seems to have declined majorly. Most employees are unfriendly and occasionally very rude, not something you want to see in a customer service based chain. We've had a few issues such as our food has not been put through the oven/heater they use to melt cheese, warm tortillas, etc. which is quite frustrating. As well as cross contamination issues that are concerning.
Some employees are excellent, but it's so hit and miss that we've found ourselves not returning as often as we used to.
Why is everyone so bummed all the time? We never the 'free meal' or 'extra meat' fun things they used to do.

I would not go there again. Food was good and the tables were marked off for social distancing but in the hour we were there not one table was sanitized after the party left. Masks were required but there were quite a few people that were not wearing them at all.

Didn't realize did was the chain until we got here. The food was okay. I thought the sweet barbacoa was too sweet, so I couldn't finish my burrito. The salad had way too much cilantro in it. Finally the line was about 30 minutes. All in all... meh.