BIGGBY COFFEE

I normally come here with no issues. Today I came and they give me the completely wrong drink, and the employees were so rude even though I always tip them. I come inside to order another drink and the b-tch inside has such an attitude. I’m never coming back here after today, this drink they gave me is disgusting and full of coffee grounds. Thanks for ruining my day bigby. I want my money back.

Always takes 20 minutes plus no matter what you order or how long the drive thru line is. Just sat 30 minutes at the window AFTER paying for a bagel and a freeze. Sandwich was burnt on outside cold on inside. Blows my mind for how ridiculously priced everything is. Don't have these issues at other locations.

Although service has slowed significantly, I gave 5 stars because of Shannon. She's the "Flo" (from Progressive) of Biggby. She remembers everyone's names & fav menu items. When she's there, service is the best & fastest. She also shares a bday w my child. Give this woman a raise!

It was my first time at this location, (been to many, I worked for the company for 2 years) I asked for a vanilla tea latte, we even verified at the window “vanilla tea latte” -which should just be the tea bag and milk, and I got a vanilla bean latte. I don’t/can’t drink coffee and was looking forward to a warm tea latte for a sore throat. It was free and they were closing in 45 mins so I didn’t bother going back. But I won’t go here again, something so simple couldn’t be done.

Man it’s a shame I see so many bad reviews. I go here multiple times a week and never have a bad experience(knock on wood). The staff is good. A couple of times my order was off but they fixed it with no issue. Drinks are little more expensive but wayyyy better than Starbucks or Panera down the street.

They're drinks are amazing but this is literally the slowest biggby I've ever been to. Beyond ridiculous wait times.

Every time we go here we get reminded by one of the employees that the store is a franchise and they don’t have anything that corporate BIGGBY has? I thought all big bees were franchises I’ve never went to one that doesn’t have the normal menu items. I just think this location can do better.

We got the iced pumpkin spice latte with whipped cream and Caramel apple cider!! Any drink you get from this location will be delicious and employees do a great job making it expect a long line though but worth it!

Carmel Apple Cider and the Hot Chocolates are the best! Love the staff here!Also, an all time favorite is the Caramel Hot Chocolate.

Updated 04-28-2022: Regarding the PERC and the new staff, I came in today and the staff that fixed my sandwich did an awesome (P), but the one who fixed my hot chocolates, not so much on the (E), she also completely failed on the (R), but once again the store itself, completely satisfied the (C). The team today probably needs a little more training on the E and the R, if they want clients to return.

Dropped my score from 5 star to 3 star!

The worst Coffee shop I ever be to. Races. And
Poor customer service. The cashier Give me the wrong drink 3 time and got upset with me and told me that she can not replace my drink for the third time that she mess up. I ask to speak to the manager. The manager was rude and did not care to hear what I had to say about my order. I would not come back here ever again.