BIGGBY COFFEE

First time at Biggby Coffee. It was in the evening so it wasn't busy at all. The people working were friendly and explained the menu to us when we entered. The drink didn't take long to make, but we were the only ones in the store. The drinks were delicious. There were so many options to choose from. They don't just have coffee but other drinks as well. Great first experience, will be back.

Long story short: Ridiculous wait for very good drinks. We waited for about 40 minutes this morning for 2 iced drinks, a Butter Bear latte and a Cosmic Chai latte. While the drinks were quite tasty, the wait and disorganization definitely tainted the experience. The best example happened to a man who had ordered and sat down before we even came in. He ordered two drinks. They called him up because one of his drinks was ready and then they realized they made it wrong. Cut to them calling him up again 10 minutes later to give him the other drink while the original was still not ready. A few minutes later, the manager tells the barista that they originally gave him someone else's order and they did make his order correctly the first time but they discarded that one. By the time we got our drinks, 20 minutes later, he was *still* waiting to get his other drink. I 100% understand that this place just opened and we expected a wait but having a guest waiting with half his order for over half an hour because of a mistake on your end is outrageous. Not to mention that we were late to our next destination because of our own extended wait. I would like to go back, even though it's on the pricier side, because they have an extensive menu and a lot of sugar free options but I'm going to give it at least a few weeks so they can train up and hopefully get more organized.

They have a really huge choice in flavors. The bragle sandwiches not a big selection on those but so good! We came on a Thursday morning and the service was quick. We were able to get or drink with half the sweetness and it was super good.

If you like trying different things, their menu will not let you down - endless different options and combos with their lattes. The loyalty card is definitely worth it too, you'll hit 12 drinks in no time. Everyone behind the counter is super nice and helpful, they always confirm my order back to me and have never messed my order up. They put Starbucks and Dunkin to shame.

My new favorite coffee spot. I’d much rather drive the extra 5min to get better quality coffee and baked goods. Their coffee never disappoints and the kiddos love their donut holes. The staff is always very helpful and it’s a super clean place.

1st time here with my son. The staff is upbeat and super friendly!! Which speaks volumes to me bc most places customer service does not exist. The flavor of my coffee was on point and my son's cookie drink was amazing. Definitely will be back!

This is my new go-to coffee place! The coffee is so smooth, the drinks are amazing, and I have had nothing but great service. Everytime I've been there I have been in and out super quick. Keep up the great coffee!

Such a lovely little place, the workers are so friendly, it was our first time here and they helped us decide the best options for ourselves. They were speedy with the coffee n sandwiches, and everything was delectable! Definitely stop here the next chance you get!!

I've been to this location a few times. Coffee is ok, service always is slow and a few of the workers are miserable. One lady in particular always seems quite miserable. Never seen her smile. Asked for whipped cream and it was as if I committed a crime. I was told, with attitude, that i need to let them know when I order if I want whipped cream. Just turned me off to the place. Haven't been Back since. I could deal with slow service if it comes with a friendly staff. I'll go to dunkin.

Discovered this franchise on a recent visit to Saugatuck, MI last year and we were delighted to hear one opened up back home!

We've stopped by multiple times and their waffle sandwiches are great! Their large and varied drink menu will surely give you something you'll enjoy.

Their staff are all pleasant and quick. So glad to have Biggby added to our local coffee shops.