Big Bill's Sandwich Shop and Coffee Bar

I am still reeling from an experience I can’t even believe just happened.

I and 2 others joined my family for lunch and we borrowed chairs from a table who didn’t need them because they had small parties. We were just about to order a spread when the manager approached us and - without any other words - said “the three people who just sat down must leave. You cannot eat here - we need the chairs from other tables.” She had ZERO interest in understanding that the chairs came from tables that had smaller parties and was so terrible to us when we sought her out to ask her why she would be so blatantly rude to people patronizing the business.

This woman was an absolutely horrid person with zero business acumen. It’s too bad because her other staff seemed to be very good people and hard workers. I can’t believe - after the struggles during COVID - that you would be this awful to people coming into your business to spend money.

I honestly cannot believe customers would be treated this way - to try and sit and eat - at a restaurant - and be treated so poorly is mind blowing. I will never give my business to this establishment again and would encourage you to find another place that values patrons much more.

To that manager - shame on you - you are a horrible and miserable person.

Food was fresh & crisp (5 stars); had the ham on pretzel & my wife had the roast beef. The homemade chips were delicious.

HOWEVER, the service was awful. We had a family wedding in town so several family members were cycling in and out of the table, the manager first came to us and complained because my mother & father didn’t eat and then came back to let us know that we could not take unused chairs from other tables as we often had more than 4 at the table at any given time and thus chased cousins away that were about to order meals. I can’t tell you how embarrassing this was. We will never be back, instead, we’ll head back to Embe’s where the food & service was awesome.

Amazing! This was my first time. Excellent food and my mimosa was top notch. Atmosphere very nice. Service was excellent very pleasant staff!

We ate here for lunch. Very impressive place. The decor was very cool. The service was great. And the coffee drinks were very good and made with great people. And the food was tasty and fresh. Very worth the stop.

Before we even sat down or took our coats off they asked us for our order. Seemed really rushed. I ordered a salad. It was lettuce with a cold salad on top (all the ingredients were in like a big icecream scoop on top) It was not really something I like to eat and didn't really eat any of it. There wasn't any pictures or anything to know that's what was going to come out. The chia latte was good. Otherwise, wouldn't go back again. Pretty expensive as well.

The sandwiches are incredible and very fairly priced. Even the pickles are amazing. Servers are so friendly. A great place to grab a bite in Galena.

Sandwiches and coffees are amazing. Strongly reccomend The General and the Roast Beef & Cheese. Ingredients all tasted incredibly fresh and tasty.

Great little sandwich shop at the edge of downtown Galena. The restaurant is very quaint and comfortable. They have an excellent assortment of cold and hot sandwiches. The soup and chili were also very good. Wise selection of coffees and other drink.

This place was amazing! I got a delicous turkey sandwhich and an iced hazelnut americano that was so good. I had to come back the next day to get another americano before hitting the road back home. Service, ambiance, and the food were all very nice.

We only stopped in for drinks, that were superb! We would have stayed for lunch as everything looked delicious, but we had limited time. I would highly recommend for either drinks or food.