Einstein Bros. Bagels

I'm a die hard Chai lover and there's is so strong! 99% of other chai shops I've been to will over charge for a weakly brewed tea. This was only time it's been too strong but I loved it! I added milk to about 1.5 times the original volume of what I ordered and that made it perfect. For once I've found a place where I can order a small and have it meet my needs.

My wife and I love Einstein Bagels. However, this location was a disappointment and we won’t be back. When we went up to the front to order, there was a loud audio speaker blastocyst music behind us. We had trouble hearing the employees. We had to yell and have them yell just to place our order. My pepperoni pizza bagel wasn’t toasted enough and barely even warm. My wife asked for her ham and Swiss bagel to be toasted and it wasn’t. They wrapped it in foil which is normally what they do to keep toasted bagels hot, but it was ice cold. Won’t be back at this location.

I think some staff serving & making drinks in this place may need some general/basic knowledge of coffee. I asked two times for light or medium "roast" and the lady taking my order kept saying "yes, we have medium coffee." When I got my coffee, I realize that she thought I was asking for "medium size" coffee. I can't believe people working in a coffee shop could have zero idea of what medium and light roast means.

I don't think, however, that everyone in this place shares the same problem. I rarely had any problem communicating with the staff about the coffee I wanted, but the encounter today was just less than ideal.

Since this store was taken over and became coffee and bagels the quality of food and service has gone down significantly.
Orders are constantly wrong and seem to be a common complaint by many, quality control is non existent. They will serve burnt (completely blackened) food to you without a second thought, there bagels are hit or miss depending on the day. They serve food to customers I doubt they would eat themselves. They seem to struggle with the recipes left behind from the previous company and staffing as they are never consistent.

This places needs a major overhaul and managers who take pride in their store, not managers who could care less about the quality of service and food their staff and store are serving customers.

These issues have been brought up to staffing and managers multiple times by multiple people only for nothing to be done and the same issues to keep reoccurring on a regular basis.

Hopefully they will hear the voices of their customers and start making the changes necessary to improve service and food quality.

First time here and everything was delicious. Great customer service too!

For the love of God people, it's a bagel and coffee shop. If you want soda go to McDonald 's. Had Caribou in Minnesota, was very disappointed when we moved to Arizona. All they had by us was nasty Starbucks. Staff is friendly, service is good. People making the specialty coffees need more training.

This place is great when they actually have bagels. We try to go here every weekend because it’s close to our house. Wait in line and then find out they don’t have any of the bagels we want (everything, garlic, raisin, chocolate chip). Once ok, this is an every time occurrence and we get out of the drive through line to go somewhere else. Won’t be wasting any time with this place I the future. Funny how a bagel place doesn’t have some of their most popular bagels. Save yourself the trouble and go to the one on Val Vista and Guadalupe or Bigornos

5 star quality food, 1 star customer service/accuracy of orders.

I do not know why it is so hard to get an order right at this location, but they excel at doing it wrong. No freaking cheese, that is how complicated my order is. Yet nearly every single time they muck it up. I hold up the line every time to check my order because a good 75%+ of the time , they put cheese on it.

Id recommend the drive through. Its fast and efficient. If you go inside and order, they will be nice to you, but the staff goofed off and helped 3 cars who pulled up after my order before even making my simple bagel, all the while complaining on how bored they are. Disappointing. Still, food is good, so just hit the drive through.

The staff is so friendly and accommodating. I donated a bag of coffee to a local charity, and Joshua made me feel like I donated a kidney. These people have such enthusiasm, I love coming her to get work done or just to grab a quick bagel in the run. And if you haven't been here in a while, the inside is totally redone and has this awesome urban lodge aesthetic. Definitely check it out.