Heritage Coffee Roasting Co. - Downtown Cafe

Very nice staff, very comfortable atmosphere. Decent coffee. It's nice that they have a good menu, even if it is small.

I have only been here once, so I may have caught them on a bad day, but I did not have the greatest experience. Upon entering, I asked to use the restroom, and was told that someone had stolen the key, so I couldn't use it and would have to go across the street and up two flights of stairs to use a public restroom inside the mall.

Upon returning, my brother told me that a different employee had just given the key to a friend, and told them where their bathroom was. Now either the key was found in the 5 minutes I was gone, or the girl flat-out lied to me.

I ordered a brewed coffee anyway, and was pretty disappointed. The coffee was really darkly roasted. No option for a lighter roast. I know that is just my preference, but it would be nice to have the option. I could barely drink it with a heavy amount of cream.

If their coffee alone had been a disappointment, I wouldn't have bothered posting a negative review because I understand that is a matter of preference. I hope that they adjust their service mentality to be more customer oriented. I'm not a local, and I understand that tourists can wear on locals' patience, but when that is your primary source of income, you should be a bit more interested in making their stay more pleasant.

This is one of the best places in Juneau to have coffee and their breakfast sandwich was out standing. The service was excellent,so friendly and happy. I would recommend it very highly,we are from Seattle and will return when we visit Juneau again. Ten star,without question. Our waitress,was there checking our needs,she was excellent!

Had the Baja Burrito and Breakfast Melt. Burrito was good, the melt was fantastic (and huge).

The special coffee (some Mexican inspired cup, the name of which I can't remember) was also very good.

The staff was friendly, food was pretty quick to be delivered, and the atmosphere was nice and relaxed.

Great place.

Handy coffee in downtown Juneau. Nice bakery selections. Tasty coffee concoctions. Tee shirts and memorabilia. Good place for social distancing. Friendly staff. Clean restrooms. Easy access. Nice views out front windows.

I went twice to this location on my recent visit to Juneau. Place is very clean, staff is friendly. I had the Baja Burrito, it was delicious and flavorful, I only wish they had hot sauce available😁

Great coffee and friendly staff. I went there several times for coffee. They also are a restaurant and offer various dishes each day. Nice place and very clean!

Good coffee. Nice place to relax. Need to buy something for WiFi.

Great sandwiches and coffee, very good location. I docked it a star only because my order took over 25 minutes for a BLT when the place was not that busy in January. Not sure if that's typical, I'll update this review if things change.

Great coffee and friendly staff.