Heritage Coffee Roasting Co. - Downtown Cafe

Waited 10 minutes for 1 drink while people behind us received their entire order. I asked for a refund. They proceeded to argue about whether I had valid reasons for a refund. This included two employees who continued to say "I don't understand ". Give me a break Heritage, Starbucks has you beat hands down on customer service and delivery of product.

Decent coffee, though waiting 15 minutes for drip coffee, and then getting the wrong type (wanted the flavored drip, got regular) made it not super great

Great local place to grab a bite to eat in the morning. Bagels are fresh and big, perfect for starting a day of adventure. Coffee was just right as well. Really friendly service and warm atmosphere

I loved it!!! They have good coffee..and they made it exactly the way I wanted my coffee!!! God bless you for that.
I warmlly recomed putting this place on your map or route of the day in Juneau.
Haven't tried the food..saving that for next time 💖💕

Nice and spacious coffee house. Really good coffee too.

Poor coffee, terrible service, lack of willingness to engage with customers. I can't advise against this place vehemently enough. What a disappointment

I enjoy stopping into this place when in town. It's cozy and the coffee is good.

Ordered the Mocha and White Mocha for the ladies and the house blend for myself. Three stars because the house blend was bland; lacked flavor and intensity. The Mocha's were sweet and delicious....a little too sweet for my taste. But hot coffee on a damp and overcast day is very welcome indeed.

Icky weak coffee. They leave their espresso shots sitting out. And are their mochas made with chocolate milk? I can make one at home like that for way less than 4 dollars. I only get a drip when im outta home brewed and then I need 3-4 cups to feel anything.

Heritage Coffee is well known for their coffee. Their food quality is another matter. Ordered their Eggs Benedict after almost not seeing their food menu by the cash register blocked from view by items for sale. Their Benedict was alright, but their hash browns weren't a good rendition. Food isn't their strong suit after tasting their breakfast.