Heritage Coffee Roasting Co. - Downtown Cafe

When visiting Juneau during a cruise, Heritage is a must if you are a coffee lover.

Grab a cup of joe before an excursion, after an excursion, or just while strolling down town. This is sure to be one of the best cups of coffee you have while you are in AK!

Nice selection of Coffee. Staff are very friendly and helpful and know their product. The reason for the 4 star rating is because they only serve coffee in tak away cups, even in the store where is there is plenty of seating .. which is both an environmental issue but also for me I just like my coffee in a "real" cup!

I ordered a T-Bone steak and it never came. What kind of coffee place doesn't offer T-Bone steaks? I also didn't get the family size bucket of fried asparagus roots. The hell?! Had a great time. I'll be back.

Great location, comfortable, spacious coffee shop with expanded menu including smoothies and gelato, but beware of VERY POOR SERVICE! Sometimes they don't even wash the cups! Many of the employees seem inexperienced, tired, and worn out and generally have this "I couldn't care less" attitude, which is very sad. This might work with tourists that spend less than 24 hours in Juneau, but hurts the business and the locals.
We love supporting local businesses and we go out of our way for Heritage Coffee, but you will be better off visiting the other downtown Heritage Coffee locations (e.g., Baranof Hotel) where the coffee AND the service are great 👍.

Good prices, large seating area, friendly staff, wifi, seriously hot coffee. Take the skin off your lips hot.

Coffee is good, but the service is poor. Staff member did not listen to order and queried whether we were eligible for their wifi, which only works for 15 minutes anyway then expires. There are some neat independent espresso bars around town, I’ll try them instead.

Had an unacceptable experience at the downtown cafe location the morning of 8/28/18 due to an error in their ordering system not submitting my food order to the kitchen. Very disappointing that they were unwilling to make any concession for their error impacting a loyal customer of many years.

UPDATE:. The general manager contacted me via direct message a couple of days later to apologize that the situation wasn't handled in the store. She was very professional in her approach.

Been here a couple times now and the staff is always super nice. The pastry I got the first time and the tea the second were both tasty :)

First time I've traveled to Juneau, AK. If you have the chance to travel here this Café is a must-see destination. The service is amazing, the food is fantastic, and the atmosphere is awesome!

Snooty employee. Started vacuuming before closing and announced closing and tried to get us to leave with 15 minutes left. Just rude. The coffee was pretty good too bad the service was so poor.