Heritage Coffee Roasting Co. - Downtown Cafe

Came for the avocado toast and when it came time to order I was told they didn't have avocados. The menu was not updated to reflect this. I ordered a latte and the breakfast sandwich melt. The coffee was very good. But the sandwich took a very long time to come out, and when it did, everything on it was cold. Not just Luke warm, cold. The barista did not seem very happy to be at work. Can't recommend if your looking for food.

Hope you don't have allergies. They don't know or care what's in their food. They just want to move on to the next person. Order quick and get out of their hair. I wonder if the owners know that.

We got a vanilla latte and a white mocha. Both drinks were delicious! The service was great. We got our drinks to go but definitely seemed like a good spot to hang out or get some work done. Highly recommend.

Just a minute ago, Casher told me "No Wifi" even after I bought a coffee.
I checked about this place before and was also told by local people this place provides wifii,

I was very disappointed by this blonde long hair cashier, She's discriminating tourists..Big disappointment in Alaska.

A little busy but it had nice staff and great coffee

Kitchen open 8:00 am

This is a nice and open space! I like the vibe. The baristas could’ve been a little more friendly, but I get it, this place has a constant line out the door. The thing I can’t get past is an annoying ringing sound and another weird noise that pops up every so often. The cold brew was good!

Came here on several occasions, and to be honest, the drinks aren't the best. The espresso itself was yummy, but the crafting of the actual beverages could use some work. The milk in both lattes I got was not aerated at all, so the texture was pretty wack. The baja breakfast burrito was amazing, though! And all of their food options look great. Also a very spacious, well lit, and pretty place with many places to sit.

40 minute lineup for indifferent coffee and a disappointing muffin. Cashier took my payment without telling me my total or providing a receipt. Understaffed, and presumably catering to the cruise ship crowd who will all be one-time customers.

Pretty space, though - this spot could be great, but wasn't when I visited.

Customer service was terrible…didn’t know how to make an affogato, however it was on their menu. Then she just threw it together and was not made right. Two girls were very rude when I said this isn’t being a great customer experience and she said I don’t understand what your problem is. I’m normally one of the nice customers everywhere but this was a very rude and not customer oriented. Will not go again on our next cruise.