Einstein Bros. Bagels

this place NEVER toasts my bagels. when i go through this drive through I make it a point have my bagel toasted and they can’t seem to figure it out!!! I wish this location was as good as the one on campus because until that one reopens i’ll make my bagels at home

The absolute worst experience I have had at this location. Called in an order at 9:18am and didnt receive it until 10:14 am. Not only that but they forgot part of my order! Will not be coming back to this location.

They weren't accepting gift cards--annoying. I mean seriously I know it's technically at the descretion of the manager, but I'm not aware of any other restaurant that actually refused to accept gift cards. None of the Einstein Bros in Lubbock accepts them, it's really unacceptable. That and everything's very expensive, and I never got the level of service that I would have expected given their prices.

Love the food but the service is terrible. The staff is not friendly, and does not know their own menu. Ordered a super nova, and they charged me for it, but gave me a lox shmear instead, no avocado, no brains! I know what McMurphy must have felt like in One Flew Over the Cuckoo's Nest trying to explain simple substitutions on my order. Look alive. Treat your customers with respect, and know your stuff. Lastly, while your lox is delish, and your onions and tomatoes are super fresh, please place more than two capers on my bagel. If it comes with capers that means more than a caper! Don't short change the customer because you don't know your product. Smelly toilet.

The doors were locked but the drive thru was open. We went elsewhere!

Why have items on your menu that your location doesn’t make. Wanted the bagelrito but was informed that they don’t make it if you don’t make it take it off your menu broad.

3 times I have tried to come to this Einstein and they refuse to answer the phone or the drive thru. Workers are just sitting inside getting paid to not work. Horrible service. Lazy staff. Close it down or get new management

Literally the worst service in town every.single.time. The speaker is messed up, the employees are rude, and my order is never right. We ordered an almond latte and got straight up chocolate milk with regular milk. I’m scared to even eat these bagels. :) never will go to this location again.

So so sooooo bad! Cold pre made breakfast sandwiches. Inedible waste of money. So sad, they used to be one of my faves.

For the tasty turkey sandwich for lunch and it was very filling and delicious on a warm day. The vanilla hazelnut latte was also good. Employees were friendly, worth the drive from my hotel for a good lunch.