Einstein Bros. Bagels

They make it drive through only and dont answer the intercom just so they can hide from customers and goof off or whatever they are doing, you can see them from the windows.

Just left paying $3 for a cold not good cup of coffee and there latte machine is broken employees more worried about being outside to smoke. I did go back in and was giving a refund for a large coffee.

The management of this location needs to seriously take a look at their business. Why is this location locked to the public and drive-thru only, in Lubbock Texas in the year 2022?? Is COVID still the excuse? Schools are open, movie theaters are open, sporting events are happening mask-free now! Heck, even McDonalds let’s you come inside again. Instead, you get to sit in the drive-thru trying to absorb all the selections on the menu while the impatient customers behind you rev their motors at you. Then they can’t make the meals because the store has no hash browns. Seriously, management, the world is moving on after COVID now. It’s time for you to do the same.

Idk who’s in charge of this location but if you’re reading this, your place sucks. Rude staff and your food comes out cold, COLD. I’ve never been disappointed in Einstein Bros until now. Either shut this place down or get new management.

Shorted us a bagel. We had appointment so couldn't return and us thats always awkward having to claim youre not just hiding one or something. Carmel maxhiato was not so carmely and oh so coffeeey. Bagel was alright. Not brilliant. But taste was satisfying and belly still happy even though i only ate one instead of two.

I’m never going back to this location. PLEASE READ THE REVIEWS! If I could give 0 stars I would. I asked for a toasted bagel and got a RUBBERY BAGEL! I also had HAIR IN MY BAGEL! Save your time and go somewhere else.

Waited in line at the drive-thru for over 30 minutes and asked for items from the online menu and told “we don’t have blueberry muffins”. Drive-thru person was very rude when placing the order and even worse at the window. And for a “drive-thru only” restaurant it would help if the speaker actually worked, we had to yell into it.

If there was a 0 star option, I would’ve clicked that one. Not only are the employees incredibly rude and lazy, but the quality of anything you order is always horrible. My bagel that was supposed to be toasted was cold when there was nobody in line AND the HOT coffee I paid for was cold and stale. And on top of that they were out of most bagels at 10 am. You’re called Einstein’s BAGELS… this location is an absolute joke & I don’t understand how it’s even in business

I have gone to this location for the last few years, and they regularly are out of bagels or their machines are broken. Today I went there and they were out of all but 4 DIFFERENT KINDS OF BAGELS. Then when I tried to order a mocha coffee, they said their machine for that was broken. This machine has been broken for years, because everytime I have tried to get one in the past, their excuse has always been "our machine is broken". This is a joke. Not to mention the workers are rude. How can you run a food business when over half of the menu is not available? I see bad reviews where the business wants to make it right, but these problems have been there for years. The entire location needs an overhaul. Horrible.

Consistently slow and terrible service going on a year. Takes forever to order in the drive thru - even when there’s nobody there. Service people have always been rude and act put out.

There’s not one person in line today and I’ve been sitting here 6 minutes without my order being taken. I pulled up and she said “wait please”. Then nothing. Finally I said “hello” and Tanya was obnoxiously rude.

1/2 the time, they’ll mess up your order and give you the wrong bagel because they’re out of it and just don’t tell you.

Tanya just gave me an onion bagel and I ordered garlic.

Open another location this one sucks.