Einstein Bros. Bagels

Unfortunately the app does not work for this location and it's drive up only. So it took way to long to get breakfast! We are traveling and this is one of the largest Einstein I have seen. It's a shame you couldn't go inside to order especially since the app didn't work. I'm sure it's a staffing issue.

Staff was friendly, bagels were meh… it was kind of pricy as well. 2 bagels and a water was around 12$. I would not say it was worth it.

Showed up two hours before closing just to be told they were “sold out for today”. You guys are open for 2 more hours what are you doing all day just sitting around? Make more bagels or quit the job.

For some reason they lock their inside doors (not even close to closing time) so you are forced to go through the drive through. everyone is so lost here it’s honestly embarrassing. i called before one time and asked for a bagel sandwich on what bagel, the lady thought i had order 3 bagel sandwiches with a random extra bagel. another time before my friends bagel had a mustard packet in it. they messed up my order multiple times. i had ask for the avocado veg out bagel sandwich and the straight up just gave me avocado toast. common sense is most what this restaurant lacks and when they make a mistake they act that you are in the wrong and don’t know how to go about it.

We walked around the building trying to open doors only to realize that it was drive through only. How hard is it to post a sign? Only three cars in line, but it still took 40 minutes to get our order. They were out of coffee and the sandwich I wanted. When I got home everything was cold and I toasted. Terrible!

I usually love Einstein, but this was disappointing.

There’s a sign on a single side of the building that said drive-thru/to-go only, but nothing on the doors. If you didn’t happen to notice the sign (which isn’t very noticeable, we only saw it as we drove off) then you pull on the doors because there’s no sign stating it. The hours on the doors are also incorrect; the drive-thru window has the only correct sign for hours.

My food was not good. My bagels were cold and rubbery, and it was dripping in cold butter. I asked for it toasted but this was barely even room temperature, borderline refrigerated.

Hoping for better next time.

The dining room was closed. It took 45 mins to go through a line of four cars. When we ordered we found out that they could not serve any coffee drinks of any kind. When we got to the window, we had to change our order because they were out of several items (but somehow didn't knkw that when we placed out order). We finally got our food and the service was not polite or caring. I won't be back again and I suggest others find another place to eat. Save yourself an hour of dissapointments!

This is not something I normally do but this location is only drive thru so when I got home and went through my order it was totally wrong and when I tried to call and explain to them the problem no one picked up the phone. I called twice and it just rang until the phone hung up on me. So here I am on the internet.
Honestly they are probably busy right now I think church is letting out but it’s still aggravating especially when I spent over 30.00 and did not get what I ordered period.
So I ordered 2 toasted blueberry breakfast sandwiches with butter instead of smear, 4 plain bagels double toasted with extra plain schmear, 1 six cheese bagel toasted with onion and chive schmear, and an order of avocado toast.
So I get home and find that instead of blueberry breakfast sandwiches I only get buttered blue berry bagels and I was shorted 1 plain bagel, also not any of the bagels were toasted at all. Not even the avocado toast which on their menu states that it comes toasted. Also if you order extra schmear and then smash the bagel halves together and get the cream cheese all over the packaging is pointless. I am very upset that I spent money on this. Honestly this isn’t the first time I have had problem orders but they were small inconsistencies. This makes it to where I don’t want to ever go back though like honestly I know most places are short on workers thanks to Covid but this lack of care for your customers from the employees has lost you a consistent patron.

This was not the first, but the last of very poor experiences at this location for me. I don't know what is going wrong here, but there are significant delays and issues with equipment not working. Today, I had to get out of my vehicle to ask the drive through line to move in order let me out to get to work. Each of the times there were issues, the workers were frustrated, and let that show in how they spoke to the customers.

My husband and I stopped by this morning but the doors were locked, as we were walking back to the car, another car pulled up to us from the drive thru and the lady driving it told us that she had also tried going inside but the doors were locked, so she had then tried the drive thru and no one was answering.

I decided to call the restaurant and a employee answered. She confirmed they were open, but just the drive thru. So we joined a few other cars who were in the drive thru, but it also was unattended. We tried to talk to the speaker, no answer. We pulled up to the window, but no one was there.

We watched a few other cars do the same thing we did just to make sure it wasn't a mistake. It was completely unprofessional, we were so surprised that they answered our call but then wouldn't come to the drive thru. Might as well close the place down if no one wants to work. There are others in Lubbock, don't use this one.