Einstein Bros. Bagels

This location is closest to my place of work.
I stopped in this morning, waited in the drive thru line for 7 mins with no one answering....
Drove around and had to play musical doors, (there is three and had to pull them all to find an unlocked) the lobby has 0 lights on, walked up to the front counter and a girl was setting there on her phone. I stood there about a minute with out her ever batting an eye, then said "hi", she did not even bother to set the phone down, as I asked if the drive thru was open.... She stated "yes" and I stated that I had set out there as well as several cars behind me for around 7 minutes. She yelled for a girl in the back named Amanda, now Amanda was the sweetest and apologized, she did give me a coffee for the wait, I ordered the "all American", Amanda asked her to make the sandwich, as sge made my coffee.... I know I should have checked but since all the up and down I had to rush, went to eat it and let me tell y'all it was COLD, and you can tell just slipped together... There was one piece of bacon and the bagel was so hard I couldn't eat it. Such a waste of 8 ish dollars!!!

Good food for breakfast. Nice staff! Jalapeño and cheddar bagel is the best!

This location is the worst. The staff is rude, someone needs to teach these kids proper customer service. The sandwich's we ordered looked like they were tossed around, zero care or F's were given when packing the order. The only reason for the 2 stars is because despite it looking like a toddler made our meal they didn't taste bad.

Accommodating staff. Place is clean and its open to dine in again

Doors are locked during business hours, no sign on door. Why is this drive through only? Thats fine then we get to the drive thru line and find out most things on the menu are unavailable. This is a failing location

Ordered two bagels. Had to repeat myself multiple times, even at the window. You would think this would make sure my order was correct? Nope! Ordered a bagel double toasted, and another toasted. When I got home both were completely raw and cold. Food prices are too high to get worse service than McDonald’s..

Friendly service. Great food, as always.

Alfonso at this Einstein Bros. location is an excellent window/counter person. He was handling all window and counter orders by himself on Thursday 9-8-22. This gentleman is ready for management!

Let me start by saying that I’ve been in the food service industry for over 6 years working in restaurants and now as a barista, and something’s just not right at this location. I tried ordering at the drive thru today and sat there for a good 5 minutes with no response, so I just left. The speaker has always had issues. It used to not be all taped up, then we had a winter storm around 2 years ago that knocked it down. I guess something else happened again because there’s now ribbon holding it up. Sure it still kind of works, but it’s difficult to hear the employees, and for them to hear us. When something that barely works anymore that’s important for customers and employees to communicate to get orders right, it needs to be fixed. Something else I’ve noticed is that they’ll only accept gift cards if they feel like it. My mom lives in Austin and likes to send me these, so they’re electronic. My guess is that their scanner doesn’t work for the QR code, but I know it’s doable by hand. I’ve seen them do it for me, and I do it for customers at my work when their gift cards won’t scan. It’s an extra step that customers appreciate, but for some employees here, they treat like a huge hassle. I’ve seen some other reviews talking about the drive thru taking a long time, and I have to agree with them. I completely understand being backed up, but it’s ridiculous when I only order 1 thing and it takes 20 minutes with only 1 other person in front of me. Yes people get baker’s dozens for work, but I’ve seen other stores getting those ready within 5 minutes. Typically the food comes out ok, but I’ve had a few instances where the bagels are burnt, over or under-proofed, missing something, etc. I keep trying to give them a chance to see if they’ve improved, but that’s usually not the case. Either the employees need refreshed training, or the store needs new management, or both. It’s unprofessional and disappointing, but with some fixing this place has the potential to be really great.

Great location, the staff that are there work as well as they can to keep up. Too bad the franchise owner doesn't pay enough to staff it fully, especially on weekends.