Einstein Bros. Bagels

The lights were off?, The drain by the soda machine had something growing in it, the staff was pretty busy talking to each other but they did get my order correct. Bagel was okay a little chewier than other Einstein locations. The signage was falling off behind the counters and they were out of Carmel syrup for coffees.

Location is drive thru only. Would be nice if that was posted on their door or on the google listing. To avoid being that person walking up, and pulling on a locked door like a dope. Food, coffee, and service was fine.

The employees are lazy with bad attitudes ! Also never have nothing either. Last time I’m going to this location. Went Saturday and had no tomatoes to complete the order. Went today and had no salmon to complete the order.

Says they're open for takeout, but they're not. Drive thru speaker is incomprehensible. The menu in the drive thru is falling apart. They don't have anything, so don't even try to order anything besides a drink.

Dining room is frequently closed with no notice online. Thus I foolishly TRIED to call them to see if their dining room is open before going to the store. However, they DID NOT answer phone calls after multiple attempts. Really? Apparently they can’t be bothered to put correct information online about their dining room being closed AND they refuse to answer their phone. I guess they don’t deserve/need my business. Bye-bye to Einstein’s!

This was my family’s first time to try Einstein Bagels. I have always heard good things and was excited to try it. I was very disappointed with the customer service and how we seemed to inconvenience the employee taking orders. Not a very pleasant experience for the first time. I highly doubt that we will be returning.

This is the slowest einstein's ever. I waited in the drive thru for 45 minutes and there were only 2 cars ahead of me. I gave it another chance thinking they must have been extremely shorthanded or something. I again waited in the drive thru for well over 30 minutes. Plus they had my order wrong. Not a big deal, it happens. I corrected the order before I paid, and they still left it wrong. When I corrected it the second time, they acted like it was a huge deal.

I've never had problems at the one on Slide, so we now drive out of our way because we know it'll still be faster and better service.

Out of almost everything we tried to order, they dont serve hash browns at this location even though it's on the menu, menu sign is falling apart, speaker clarity is terrible. Go to another location

If I could have given a lower mark I would have. This was my first time to ever visit and I ordered a basic cinnamon and sugar bagel, no schmear. Upon first bite a long hair inside the bagel. The cashier asked me if I wanted my Chai tea hot or cold? I said, "hot.". Then she proceeds to tell me the steamer machine is down. My husband ordered a bacon, egg and cheese bagel. That is Not what he got. There was No bacon on his bagel. No thanks, I will not return.

Drive through only. 2.5 months AFTER Texas has been fully opened. Very close to the highway. The "intercom" box on the drive through pedestal was broken and looked to be kinda zip tied to a conduit. The audio level and quality was such that I asked if I could just drive to the window. The staff was courteous. I asked what type of sweetener was available for coffee as I like stevia or splenda not sugar or syrup. The young lady told me there was not sweetener. I could chose a flavored syrup. I qualified my request asking " y'all don't have splenda or anything?" The young lady looked at me and replied that they do have splenda.. OK OK she did not know what sweetener is???? God help us