Grand Wailea, A Waldorf Astoria Resort

There are some real pros and cons of this place. Pros: great location, amazing pool, great beach, great luau, great housekeeping.

Cons: parts of it definitely need an upgrade and we dealt with a few different rude staff members. Right as we checked in, she let us know that we booked the room incorrectly so we did not have a connecting door between us and our small children. The Hotel website has no way to indicate this and she acted irritated with us for having to deal with it. Also, their great spa is completely under renovation so you’re paying the same amount with absolutely no amenities. Last, there’s no shuttle service to other places in Wailea from the hotel. Every other hotel we stayed at in that area provides this. The valet told us she could not help us because the drivers needed to drive the owners of the hotel around. Definitely made us feel much less important than them. When I reported this to management, I was told I would get a contact back and never did. Very disappointing.

Beautiful hotel. It’s great for kids and teens with the amount of water slides they have, and other activities like the Tarzan rope. They also have paddle boarding rentals you can do. It was on a beautiful property and the beach is great for boogie boarding, the sweet spot for boogie boarding is down south towards the four seasons near those rocks.

We had an amazing room with a garden view, you really can’t get a bad room here. The hotel also had beautiful Hawaiian statues throughout, and did an amazing job embracing that Hawaiian culture in it. One of my concerns with going to this hotel was of how big it was, and my fear of it to feel not so Hawaiian, and almost feel fake if that makes sense. But I have zero regrets staying here, it was truly a great experience.

This would be a 5 star review except for my experience at the pool rental. Staying here was a very expensive special treat that I booked based on the awesome pools. The property is gorgeous, rooms are beautiful, whole atmosphere is amazing. However, when my 10-yr old and I got down there, I asked about a cabana specifically for shade. I was told that cabanas weren't available but I could have a round bed with shade perfect for 2 people. I signed for it sight unseen based on the belief that if the staff person knew I wanted shade for myself and my child, it would have shade. $400 but no skin cancer for my red-headed kiddo is priceless. Refer to the photos for the shade given. Sitting hunched over at the back (no pillows), in my hat and towels, I was still getting burned. Right next to me were loads of open lounge chairs in full shade. I asked for a refund and was instead offered a different seating area with about an extra 2' of shade. I stated that that still put me and my child in the sun, so didn't work for us. I was told that I had no recourse and that they wouldn't provide a refund since we didn't cancel 7 days in advance despite having booked an hour previously. We went from thrilled to be in this special place to feeling cheated and taken advantage of.

The best resort on the island. Being a Waldorf Astoria hotel, it lives up to the standard of the excellence it’s known for. The resort is very beautiful and has great rooms. Nice beds. The one thing that makes the place not appealing is the expensive buffet breakfast costing over $50 a person. We ate $20 worth of food and the total after tip and tax was $172. That was for 3 people. Depending on when you come, the beaches and pools can be over crowded and unpleasant. Also, get a deal on the price on the room and get a free upgrade and it makes the stay even better. Lastly, there is a chapel where weddings can be held. It’s very beautiful. Do check this place out.

Great location and property. Rooms are little old but the property is grand. Service is top notch and most of the staff is very friendly.

Restaurants, pools and beach service is great.

There is a lot of construction going on but that does not impact your stay at all. Their gardens are well maintained and you can spend some time in exploring them as well.

Plan sometime to explore resort other than pools as well.

We loved the stay and wish to go back there.

The Grand Wailea was absolutely incredible, so happy we choose to stay here while in Maui!! It was hard to leave. We will definitely be back!

The Grand Wailea is beautiful. It's set right on the beach with multiple water features accessible from around resort. There are family-friendly pools with a lazy river, water slides, and rope swings as well as an adult only pool with hot tubs, fountains, and swim-up bars. There are several restaurants that serve the most delicious freshly caught fish and the drinks at the bars that are notably photo worthy.

The room we were in had two extremely comfortable queen beds, a single-sink bathroom with a separate shower and soak tub, and a picturesque patio with two seats and a footrest ready to watch the most colorful sunsets. Almost every room that I noticed had an ocean view except a few on the northern corner that face inward.

There were activities (beach yoga, power cycling, a luau with a dance show, live music at the each restaurant, etc) that made this visit feel like I was living on a cloud. It was such a dreamy stay and I would highly recommend this resort for families with young kids, couples and newlyweds, and groups looking to relax with all necessitates ready at your whims.

The hotel was dated and in need of an upgrade. While renovations were in progress on some common areas, our room was dated and run down. The hotel was understaffed. Example, upon arrival our GPS directed us to what turned out to be a secondary entrance to the hotel. Once we parked at what we thought was the main entrance it took us about 15 minutes to find a staff member to direct us to the actual main lobby. The communication for events/activities/etc. was almost non-existent. After 3 days at the hotel we asked the concierge a question related to cabanas. She then provided us with a card giving us a 15% discount at shops and restaurants on the grounds. Not sure why nobody shared this info. for the first 3 days of our trip. Just a couple examples of our experience. I would give the hotel a solid B- for overall quality experience and a D for value. We paid a premium to stay at what we thought was one of the top hotels on Maui, this definitely came up short.

My family have been coming here since I was a child. I am speaking from someone who stays at the condo property. Big beautiful hoses enough room for the big family. The kitchen is my favorite part of the house. The open patio is spacious for the family dinner. The side pool down the street is perfect for the little ones. The main pool on the property is a blast for everyone.

They say you should never go back....We spent two vacations/conferences here about 20 years ago....It is NOT the same resort!

The good: The front desk staff and valet staff was impressive.
The Bistro market staff was exceptional. It was a great place for coffee, salads and snacks to go. The setting on the beach is beautiful. The Hotel lobby is filled with stunning art and water features.

The Bad: The rooms need an update! We were moved from our original room because the headboard was dirty, stained, tattered and in poor condition. The balcony furniture is in desperate need of replacement. You cannot open the closet all the way because it would interfere with opening the entry door. For a $1500/night fee there should be a turndown service!!! Points for this hotel went from 95,000/night to 471,000/ night. I guess Blackstone (hedge fund that owns the property) doesn't really want Hilton Honor guests to enjoy this location using those hard earned points. Most of the drinks at the pool were watered down. Many people complained of this. We did not get the Bourbon we ordered in the main lobby bar... though they apologized and made us a new one with another Bourbon, they then charged us a higher price! We went over to the Four Seasons and Fairmont for drinks and dinner after the first night.

Google does not allow me to respond to the hotel’s managing directors Response to my review… To be clear, there is no turn down service at the Grand Wailea. We asked for it and we were refused. We did not have an option of having turn down service.