Grand Wailea, A Waldorf Astoria Resort

This property has declined greatly and is not up to their standard of several years ago when it was truly magnificent. Issues with overall property, service and dining, spa, and pool. Maintenance/renovations going on during our entire stay, which while abundantly necessary, would have changed our plans if we had been informed. There are many high-end properties nearby - go there instead.

Gilbert at the reception desk was amazing. We were only there for 3 nights but he remembered our name in our handful of encounters and made us feel so welcomed for our honeymoon. This was our first time at the Grand Wailea so he was very thorough in explaining where everything was and what was included in our booking package without dragging on because we had a long travel day. It was just a pleasant way to start our trip!

We found everything to be top notch! Tim the bartender at the Grotto Bar was super friendly and attentive. We were never thirsty! The waiters around the pool came around frequently. We had a small issue with the ordering system but it was fixed immediately!

The buffet was DELECTABLE! Omelettes with all of the fixings, specials that changed daily, a lox bar, and an assortment of fruits, cheese, and meats. Oh, and of course the American staples, bacon, sausage, and potatoes.

The only bummer of our trip was how many kids/families were there. This hotel is huge and has many cool waterslides in it's gigantic pool, so it makes sense. But if you're looking for a romantic getaway, I wouldn't book a large hotel.

If I could give more than 5 stars I absolutely would.

Breathtaking views from every angle.

We stayed in the Chapel Lawn area and the Chapel is gorgeous.

Our room was perfect. Housekeeping even left me some Grand Wailea jewelry bags because I forgot mine and my jewelry was just laid out on the countertop 🫣

The beach in front of the resort was also perfect. 🌊The longest part of getting there, was walking from your room. Because the Grand Wailea is HUGE! 🤩

The Botero lounge was our favorite spot outside of our room. Its at the center of the main lobby area and it set the tone for the evening. We were so lucky to get the same waitress both times we visited. Her name is Samantha and she’s a gem.

It was so beautiful there and the sunset was brilliant.

10/10 would recommend!! Enjoy! 🌺

This is an amazing hotel. We stay there for a week for a family vacation. The biggest highlight is the connected pools - my son had enormous fun and play until the last minute every time. The beach is awesome too - nice sand and good water. I also encounter a giant sea turtle when I swim in the sea. The entertainment provided by this hotel is incomparable.

The view of this hotel is amazing. We can see the moloniki crater from the breakfast place. Also a beautiful island from our balcony. The view is super beautiful with coconut trees and blue sea and flowers and bird chirps.

The food quality is high. We are upgraded to the club level of Napua garden. There are free breakfast, lunch and afternoon tea for free. We usually have breakfast and the salmon and fruits are amazing. The fruits are extremely beautiful and cut and prepared in a prime way. The salmon is also super fresh and cut to big and beautiful slices. I love the breakfast.

The luau in this hotel is beautiful. The setup is amazing with local decorations and music. Sitting there to enjoy the local show with a dinner is luxury. The show is beautiful and music and singers are amazing. Bringing you into a different world. Food is average. They serve a lot of food but I would rather less but higher quality. Especially the roasted pork- I would hope pieces with skin :)

The only two things I would be picky about is the service and price. The service is generally good but not 100%. Probably because we went during a busy week. We checked in using phone app but hotel staff seem not to know this and this actually takes us more time. The hotel price is not cheap at all. I would recommend come in a off season if you can.

My wife and I visited the Grand Wailea for 5 days. This is a really nice hotel, not a resort. The amenities themselves are great, but outdated. It is an older hotel, everything has a little tarnish on it. However, the staff does a great job at keeping things clean and the pool area is quite nice (8/10 on amenities). The hotel is sprawling and there are tons of beds available and plenty room for all the guests as well (10/10 on availability). Staff is also awesome, most everyone will bend over backwards to make sure you enjoy your stay (10/10 on staff). HOWEVER, the food is horrible. And this is where we go from a resort to just a really nice hotel. The Grand Wailea is expensive for the sake of being expensive. We don't have a problem spending money, we are New Yorkers after-all. But the food at this hotel was miserable. It was overpriced cafeteria food. We went to Humu, I ordered a $90 strip steak that looked like it was microwaved. Probably cooked on a flat top where they cook eggs. No grill marks. Just horrible. At the pool, we ordered lunch a few times and it was no better. Overpriced sandwiches that looked like a high school lunch, full of mayo and a sad looking salad. The food was so bad, it ruined the trip. We constantly found ourselves having to plan leaving the resort, which is quite secluded by the way, multiples times per day either for snacks or lunch / dinner. On cuisine, this hotel gets 0/10.

Construction was another issue. The hotel is undergoing some extensive upgrades. At time of writing (May 2023), construction is going at all hours of the day. Constant noise and banging. For a hotel of this caliber, they should have just temporarily closed instead of putting guests through all the mayhem. Again, you can't enjoy the pool and beach with the constant noise.

For a hotel that charges almost $1K+ per night, I was thoroughly disappointed. We used the amenities and made the most of it. But the food was so bad. It is clear this hotel is geared towards an older demographic.

If visiting Maui again, I would not stay here. This hotel does not live up to the Waldorf name (it is a Hilton after all!). Even if they slashed prices in half, I would still not find value from this "resort".

I did not stay here but on 12/09/2022, for whatever reason this hotel decided to blast off LOUD fireworks at almost 10pm at night consistently for 15 minutes and woke up me up in another resort half a mile away. People are trying to sleep and clearly they do not respect that.. If you're going to blast off fireworks, do it much earlier in the night and have some respect for those who are trying to sleep and have kids.

Bad check-in experience. We would like to pay more to upgrade our room upon arrival, and we found so many available rooms on the website. However, the lady named K**** at the front desk said we can only upgrade to the most expensive suite which cost $600 more for each night. Plus, she did not give us leis while other guests nearby obvious receive them as a welcome gift, which made feel I am not welcomed. That's frustrated. It's my first day here and I am already looking forward to departure.

If you’re an adult, and looking for a relaxing stay, this is not the place. It’s basically like Disney, kids and parents screaming everywhere. The hotel is in the middle of a transition so the decor is very mismatched. We’ve been hit by a football, twice, just sitting next to the pool. Apparently there’s a Marriott and a Four Seasons adjacent to this property, for the money find a different resort.

Incredible hotel, the grounds were absolutely gorgeous and staff were ALL incredibly nice. Pools were stunning and the gym was the best hotel gym I've been to (tons of equipment and good variety of cardio, weights, other). The food was ok but you're not coming for the food. Looking forward to returning and would recommend. Very large resort with lots of amenities so not ideal if you're looking for something small. Armi in the club lounge was very helpful.

Great location, beautiful resort and absolutely amazing service and people working! The beach is beautiful and the resort is stunning and massive! So much to do just on resort. Tons of pools and waterslides and lots of rental options for the ocean as well as their own little shopping area for clothes and supplies. The pizza place by the beach is phenomenal and worth all the money as well. Just know it can get pricey, but worth it all day long!