Dutch Bros Coffee

First timer here, so I will say that I'll most likely give them another chance. The lady who took my order and the guy serving my coffee made me not give this a 1 star review. I ordered the flapjack breve and my mom ordered the kicker....they are literally THE SAME cup of coffee. There's no flavor difference. We both tasted each other's drink and literally it's just a cup of coffee and milk. We were so excited to come here too. I thought I was crazy at first because I couldn't distinguish any flavor notes...mind you, its supposed to have salted caramel, white chocolate and regular chocolate...so there should be some kind of flavor to it...nope. and the kicker is supposed to be Irish cream...nope. just coffee. And milk. Not happy. But thank you to the kind workers who made me laugh and smile this morning.

I tried to like this location, but this last visit has me left speechless. I asked for a large iced nitro, lite ice.. mostly because they overloaded it with ice last time.. so I actually wanted coffee this time. I kid you not, they charged me for a large, and handed me a drink barely half way filled.. because I asked for lite ice. I am incredibly flabbergasted by what just happened. Why would I order a large, and not want large coffee? I will not be back to this location.

Update 9/10/22:

After speaking with Customer Service, I am so happy that companies like Dutch Bros care about their Patrons. I have since been back a couple of times, and my orders have been great. Thank you!!

Great service, staff extremely friendly and helpful. My coffee was so good, better than Starbucks and cheaper. I'll definitely be back.

First timer here. The cashier was super sweet, friendly and helpful. She suggested that I try the caramel truffle mocha and it did not disappoint! I only wish there was one in Longview where I live.

I love coming here when I get the chance. They always have great service and are always willing to answer any question you may have. Honestly, I haven't had a bad drink for here yet.

If you’re tired of the politically powered Starbucks machine go check this place out! This place serves up a great nitro cold brew at a decent price. If you’re looking for fancy non coffee drinks this place is also for you. They have a ton of high calorie coffee like milkshakes if you want those too. If there’s any downside here it’s that they call themselves a coffee shop but don’t serve regular ole coffee. That just seems crazy to me. No pour over and no drip coffee. If you want regular ole coffee gotta get an americano which is not a black coffee. Five stars though cause the staff here is amazing. It’s like the chic-fil-a of coffee places. Keep it up DBs!!

Since I've been coming here for about three weeks, everything has been good—that is, until today, when one of the girls outside taking orders acted as if I were the one working there rather than her. Unlike the weeks prior, when the person taking the order asked if I wanted anything extra in the drink, this time she not only didn't know what I could add but also had a bad attitude, and before I could finish my question, she said, "OK, we done here." I wanted to say something but I let that one slid. The beverages are good, and everything else is nice, but what happened today sort of turned me off.

As consumers, we want top-notch service when we are paying top price for your beverages or product. also don't react by stating, "Email our customer service," because all of this can be resolved if you'll instruct your staff on proper behavior.

Love Dutch Bros! Great coffee, nice people, and way more bang for your buck than somewhere like Starbucks. My only complaint is that the same coffee can vary widely depending on the barista

It was a joy to have such wonderful customer service. I was really happy but since I don't drink coffee I wanted to try breakfast options. Go for the coffee, the lines are long, it must be good but it goes very fast. Just don't go for breakfast. The options are few, just muffin tops and a very tasty looking chewy granola bar. It's all served cold (like out of the fridge cold) and prepackaged. Too much sugar, 72g carb and 18 g of fat for 1 muffin top...wowzers and the granola bar was no better at 60 carbs and 18 grams of fat. So its a sweet shop to visit, great folks, really, but don't go to eat.

I drive for a living so when I say that I haven't been to a SINGLE Dutch Bros that I haven't liked I mean it. This one just happens to be next to my house so is my most visited one. Best thing I could say about them is that you get the same tasting if not better tasting drinks than Starbucks for half the price. Try them. The people are always happy and upbeat (I'm not a morning person so that annoyes me but it annoyes me to the point of an awakened and happy state, which is weird)