Black Rock Coffee Bar

They always do an excellent job hiring people for their coffee bars. The young people are always so peppy and nice and professional but still themselves which I love. My favorite drinks NEVER fail me no matter what Black Rock I go to. It's literally the only coffee chain I support. I just wish they had more locations so I can Always get good coffee no matter where I go.

I come here every day and order the same thing everyday. Yes, it's the small hot caramel truffle and the large blended caramel truffle chiller.
Things were great, service was great. I don't know what happened. The last two months or more has been terrible to say the least. During the week, we get coffee in the late afternoon. It's a 50/50 or 40/60 chance that our drinks are made wrong.

I've complained a few times to say the least. The manager and morning crew is always amazing. I've been compensated a few times and I really do appreciate it. It's the main reason this store gets a 3 star and not a 2.

If we didn't love our drinks so much I wouldn't come here at all. Because despite the amazing staff in the morning and the really nice manager that works there, I'm so sick of getting inconsistent drinks in the late afternoon. Which is the majority of times that we go. We only do the mornings on our weekends.

I usually give new people the benefit. But when you keep making the same mistake over and over when I see you.. I have to wonder how the heck you still have a job.

Today was no different. We show up and not only was my husband's drink not made right but the dude made my drink a large and charged me for it. I'm tired of it! This store is going to lose most of our business now because I'm done wasting time and money trying to get coffee in the evenings and never knowing what we are going to get.

I'm not complaining to get free stuff. I'm not exaggerating. Here is proof of this constant nonsense.

I'd choose BlackRock over StarYucks any day. Way good! Coffee actually wakes a girl up. And their coffee isn't bitter. It's full of wonderful flavor 😋 😍

We just recently moved to Eugene, and I miss this Black Rock SO much. The staffers SO amazing and sweet, they always made my day better. Whenever we go that direction I make sure to stop in. The coffee is SO good.

Great customer service! Great drinks! I got a 32oz Iced White Mocha with Oatmilk. One of the only places that has great oatmilk! I’m lactose intolerant, so I go for oatmilk since it has the same consistency of cow’s milk. One tip though: please mix the iced coffees so they don’t get watery so fast.

Very friendly and fast service. Be forewarned, no drip coffee is served at this location...or so I was told. Opting for an Americano was a real change of pace for me, but appreciated in the end. We could all stand a little branching out every so often...so long as it isn't too often.

Customer service has a great vibe. Love the coffee perfect every time

Always friendly service, very convenient. Love black rock

Staff is genuinely friendly and not the forced friendly you get from other places. They remember our favorite drinks and give great service.

Great staff. Great coffee. Quick service.