Milk Road Coffee

Great staff and great coffee! Very friendly and relaxed location for a local coffee shop. We really liked that they roast their own beans.

First time here today (on a Sunday). Called in my order once I arrived in the parking lot. Wait time was what I expected since I didn’t call ahead. They were busy which is a good thing!
Coffee was delicious!!!! Love that they offer a variety of milks to add to your coffee. The leige waffle and quiche were delicious too!!
My neighbor told me about this place and I am so glad she did! I will be a repeat/regular customer here.

MUST READ!! STAY AWAY!!
RUDE STAFF/OWNERS DON'T CARE ABOUT CUSTOMERS!!
Went their to buy a coffee for the first time as I entered I was the only one in the coffee shop and no staff greeted me. On top of that they were talking behind the counter about personal problems.No one wants to walk into a coffee shop and hear that, but it would have been ok if they were decent enough to explain to me about their coffee. One of the staff members was reading me the menu like I didn't know how to read, and when I told her I know how to read she slammed the menu down. The reason for going into a coffee shop is you want to experience that more sofisticated feeling otherwise you can just go to Dunkin Donuts. I left a message for the owner to call me. They called me back on a private number harassing me after hearing the same story. Instead of apologizing they took the employees side and told me I could not come back to the shop which I was not planning on doing anyway. They have horrible customer service no wonder the employees treat customers the same way they do. The coffee wasn't great anyway plenty of other coffee shops to go to in the area. I repeat STAY AWAY!!

Ok, this is a gem within a gem in Jacksonville. How has this been here for so long without me going to it regularly? I got their iced coffee sweetened, I am usually picky about my coffee not being too grossly sweet so I can’t taste the coffee, but I trusted them to sweeten it however they do it and it came out perfect. I got one of their lemon blueberry muffins too and it was delicious. They have a beautiful area behind the shop to sit at with picnic tables, a big open lawn, vegetable gardens and flower gardens. They also have adorable hut/cabanas you can sit in to get out of the sun.

I’ve been here twice and I’m disappointed in the service I’ve received. First time I ordered the butter beer flavor in an iced latte, there was coffee grounds at the bottom of my cup. I personally don’t enjoy chewing my coffee. They don’t maintain any standards in regards to health code. All baristas had their hair down both in the kitchen and at the front. The customer service is a complete joke. No greetings. No smile. No effort to acknowledge a customer. The second time today I went in to order two bagels and received the same terrible customer service. They charged my significant others card manually and put a tip without asking us what amount we would like to tip. They also signed for him which if I’m not mistaken isn’t legal. We won’t be visiting this tin can again. Horribly ran.

So it was my first time going there and the coffee was good, I had a iced Americano sweetened.
Now the waffle was good too. I just wish they tell you they are Premade and under a heat lamp. But they are still good and goes great with coffee. I do wish the waffles were served hot. The girl that was working on the front counter was very nice. The atmosphere is really nice my husband and I enjoyed are coffee and waffles out outside. I will be back for more.

Great coffee, amazing atmosphere, employees are friendly, and I enjoy the pastry treats they offer as well. Also, I do like that you can tip the barista on your card bc I often do not have cash to do so, thanks for making it more convenient, a lot of places (Starbucks) do not give you an option to add a tip.

First time trying, and I really enjoyed it. I got an iced caramel coffee with almond milk and a pastry that I can’t remember the name of. It had spinach and a savory sauce inside. My coffee was a little too strong and I asked for Splenda and the employee offered to make me a brown sugar sweetener which made it perfect! The pastry was also delicious. 10/10 recommend and will be going back! Great atmosphere

Gave them multiple tries but after the recent visit of rude service and health code violations I will not be back. The drinks were mediocre (and pricey) but I was willing to be okay with that for supporting local and good experiences. It’s a shame. It’s not okay to be bitter to your customers and get defensive over feedback about it.

When I lived in Jacksonville a couple years ago this place had just opened and I have been chasing the flavor ever since. Those waffles are honestly to die for. The whole atmosphere is amazing. Seriously love this place so much.