HiTea

My fiancée and I have been drinking different variations of bubble tea from numerous locations. Between the sly remarks about their customers, and the low quality of drink I 10/10 do NOT recommend. I don’t like wasting, but I took one drink and trashed it. Definitely at the bottom of the ranking list.

Horrible customer service, I had ordered lemon galaxy flower tea and they gave me a deep blue flower milk tea. When I tried to talk to them, they yelled and blamed it on me saying I ordered that when I was sure I didn’t I said it multiple times. I would have been fine with a different tea, but when I tried to talk to them, they again were very ignorant. A few days earlier I asked for no strawberry’s in my smoothie because I’m allergic, they very rudely declined. The same day my friend had ordered a different milk tea and she took one sip and it was chunky, it couldn’t have been boba it was ordered with none. Also tables are always very dirty trash is EVERYWHERE, and very sticky. So if you wanna have a bad day go to hi tea.

They lack consistency. I got the lemon passion fruit tea the first time and loved it. The second time it was not the same. Also, customer service is the worst. They hardly interact with customers and seem like they are forced to be there. I will stick to Bubble Box.

This place is absolutely amazing, I had a lady named Jenny that was so welcoming and kind who took my order

Every weekend for the past two years my friend and I always come in for Boba tea. I went in yesterday (6/12) for our tea. At first I did tell them the wrong number but even before I paid I told them the right one. I was told they were out of boba and they could replace it with something else. I said no it was fine. My order was repeated back to me and I paid. I got the drinks went back to the car and noticed there was the crystal boba in the cup. When I took a drink it wasn’t even the drink that I ordered. The sticker on the cup didn’t even match the drink. The sticker on the cup was what I wanted. I went back to the store and told them what was wrong and they acted as if it my fault. Some lady said I could keep the drinks and I told her no thank you because I wouldn’t of finished them because I didn’t like coffee. She just started at me and started to laugh at me. I took the new drinks and left. When I got back to the car one of them still had the crystal boba. This was just very frustrating experience. We’ve been coming almost every weekend and just feel like every time we come the customer service is getting worse and worse.

Don't buy from this place. Last time I ordered online they tried to scam me out of my money. They said they "didn't have the ingredients" to make my drink and asked me cancel my order. As a restaurant on Grubhub they have the ability to cancel an order, yet they asked me to do instead. They did this because they were aware that if a customer cancels their own order some of the funds still go to the restaurant. Truly sad to see a business like this in Lawrence. They are also extremely rude to their customers sometimes. On a separate occasion I went 5 minutes before they closed and was instantly greeted by "sorry, were closed". Not even a single expression on the cashiers face. They clearly don't understand the value of customers. If you're looking for drinks similar to the ones offered here I would recommend going over to Presotea or Bubblebox instead. The drinks are better and they actually care about their customers.

The teas were very good, and the staff was very friendly. It was pretty busy when we went. It would be helpful if they put the drinks that are ready in a different place than the place where people order, like at the end of the counter, and if they called out the drinks that are ready. They also didn't seem to making them in the order that people ordered them in. If they get a little bit more organized, I will give them five stars, but I would definitely go there again because of the friendly staff and tasty drinks.

I tried to come in twice during the first hour of their opening times and both times the doors were locked. I tried to give them the benefit of the doubt and came at a different time. The staff just stared at me and my family from behind the counter after a glance, and they continued chatting away without trying to open the door. I read in a different comment that the doors are sometimes locked when they're refilling tea, but an acknowledgement or note on the door would be nice if that were the case. Or maybe helping us open the door if it is open? If it was unlocked? Anyway, it doesn't seem like an uncommon experience to have a bad interaction with staff here, which is too bad if their boba is good.

Amazing place!!!! Soooo cute and delicious!!! Cheese cream is amazing!! I highly recommend Tiramisu cheese cream and motcha latte cheese cream!!

Update- I will have to go back because the refund for my Togo order that was not completed due to them being closed never actually happened. Super frustrating.

The product is great however service is so so and their online order system is ineffective.

I have attempted multiple times to order pickup and have ran into issues each time with either them being out of what I ordered, not actually open during business hours, and most recently told my 12:45 Togo (that was placed at 11:30am) wouldn’t be ready until 15 mins after the scheduled time.
Refund was issued for the Togo order that wasn’t ready, but the unreliability is a major turn off as someone who is on a tight work schedule.

Makes me sad Ding closed and there isn’t another option downtown anymore.