HiTea

I started going here around 2019 and I was always greeted by the same guy each time and he made the drinks perfect and he was very nice! Very consistent too. BUT once they moved locations and I started seeing the first guy less and less to the point that I’m pretty sure he left, the drinks and service has gone downhill. I use to recommend this place to everyone. Now I am very disappointed to what it has come to. Last time I went in the drink I received was bitter and tasteless as if the tea was over seeped or old. The boba was textured and pruny. I was with a friend and he mentioned his drink was not too enjoyable either and that the boba was really weirdly textured. After leaving we both felt sick and had headaches. I do not recommend going to Hi Tea anymore after this experience. This was the last straw.

Love this place! My first meaningful bubble tea experience, and what got me hooked. Their crepe cakes when you can get them are also divine. Try the I love you so matcha with boba!

Got the Oreo boba. It was made fast and tasted great. I ended taking it home and spicing it up. Definitely recommend

Super duper cute decorations! The coffee/milk drinks are good and special! The flower tea is so good with popping boba!

We've been to this location starting in the pandemic 2 years ago and have intermittently gone back to give them chance after chance to improve. The customer service and personable nature of their staff is non existent. No matter what we order or when we go, no one greets us, updates us on the status of our pick up order or even makes eye contact. Most of the time they look up from their phone look at my smile and then sit back down on their phone if they've realized I've already paid and am waiting. No words no facial gesture NOTHING.

The cute decor does NOT make up for all of your staff seeming actively upset I'm in the shop asking for a product.

You're on Mass St and could really knock this out of the park. Please please motivate your staff to do a little friendly or polite behavior. I hate coming into the shop so much I will now drive the extra 12 minutes to go to Presotea, your competitor.

I held off on writing this review for years hoping it was just pandemic or staffing issues. I'm now convinced you don't care so neither do I.

I visit this tea shop regularly. A cute shop, great place to gather (if there is room). Highly recommend the oolong or black jade tea for first time bubble tea drinkers. The smoothies are photogenic and tasty. I just had the oreo cream cheese cocoa drink. The only problem I face is being a bit quiet, so be super clear on your order.

I am not totally into the nursery vibe, but as a student of Chinese I enjoy talking with the staff. But then again, sometimes the staff's English level can be a problem when customers start asking questions in english. If you know what bubble tea is and what you are looking for, it is a good product.

Re-review:
The brown sugar boba tea is really good!
They have done a good job hiring staff who are completely fluent in English, and are very helpful in general.

This place has the largest selection of bubble tea flavors I've seen in Kansas! Everything from matcha (green tea) varieties to oreo cookie! The addins are delicious, with cheese cream being a unique one that gives the drink a nice dairy body--closer to a milk shake, but thin. There is a very cozy seating area with a wonderfully comfy couch, and lots of cute stuffed animals and some coloring books, so kids will feel at home. The menu is in both English and Japanese, and the kitchen staff all appear to speak Japanese, so if you're looking to brush up on your language skills also, definitely come by.

I enjoyed my bubble tea in this quaint spot just off of Mass St. While there weren’t many flavors I enjoyed my choice. I like the atmosphere and how there was a larger room just off to the side for people to study or do some work. I definitely plan to visit again.

I say this place is pretty decent. Not my first choice. It's best to go during the day and not as they are closing cause it doesn't taste that great when their stuff seems like it's room temp. The smoothie are good.