The Coffee Bean & Tea Leaf

Worst coffee bean location!
We already lost our appetite waiting for our order, we wasted 40 mins of time being stuck in the drive thru and when we got the order, shiuld be half mocha/ half vanilla.. it’s all mocha flavor and didn’t bother to ask to change it coz we might have to have another 40 mins. Of service. For sure I will report this location to the corporate!

Fast service and nice area with lots of seatings available.
Wish the distinction between the matcha latte was clearer, but the employee was able to explain it to me.

Better than Starbucks...and less pricy! Really good service from sweet people who really want to please you. White egg frittata was surprisingly tasty. Good stop right between 60, 10, and 57.s

Long line but went by pretty quick. Girl as the window was helpful as well. Drinks were tasty too.

Ordered via mobile app today. Paid with a gift card and went in picked up my order. First timer so not sure what their protocol is in greeting customers. Anyway my main complaint is the grilled sandwiches. I love grilled sandwiches. Every town state or country I've gone to I always try (if available) grilled sandwiches and calamari. So with that info ordered the 2 orders of the GC one oven toasted and the other not. The first one I grabbed the first bag I felt warmth. looked really toasted but didn't mind cause I was expecting melted cheesy goodness inside. What a disappointment! When I bit into it... let me describe it this way the macs salt and vinegar pork skins though it's crunchy was softer than the CB GC. Fortune cookie even its a year old in one's drawer is still softer. Their grilled cheese is like biting into a double baked biscotti that's been left in the oven for too long. To add to insult the cheese!!! I can only describe as michaels sells cardstocks paper and they are way softer than the cheese (1st sandwich). I really thought the sold me those mock display food. The second sandwich suppose to be not heated. The only difference is at least the middle part was edible about an inch. How could one screw up a simple grilled cheese sandwich? I'm waiting...

I go here all the time and always do mobile order. The last 3 times the dining room is closed and I see about 3 to 4 employees working. The dining room should still be open for at least mobile order pick ups. What is the point of mobile order if i still have to wait 20 min or more in the drive thru to pick up my drink?

Went through drive through. Had a 30 dollar gift card from christmas. Employee 57762 had an attitude at the window and said our card didn’t have any money. I look at he gift card balance account number after we pay out of pocket and the card number does not match the gift card number. Called the number on the back of the card to make sure and sure enough. It has 30 dollars on it still. My guess is that she had a bad morning and loaded up a gift card she already had with no money in it and stated it was ours. Bad experience.

They need more staff for rush hours. The cashier also does the heating up food orders, then tries to hand off drinks to the people waiting in the car. If someone was helping the cashier, the drive thru wait would cut down.

I tried SO hard to avoid this review. I love coffee beans products very much... when I actually GET the items I order. This is a fairly new store so I've been giving them the benefit of the doubt for over a year now. But, from the app putting a completely different name to my order; to my order not being received; to being able to order unavailable items all happening at different trips at different times, I give up. This last time they even gave us the incorrect drink with the label of the drink I ordered... Does this look like a Strawberry Cream Tea Latte to you???

I love Coffee Bean but this location since day opened At beginning have been many problem on & off and rack of service .