Einstein Bros. Bagels

I buy coffee for some friends once a week. Every other store is beyond great with service, friendliness, & professionalism. I now drive out of my way to get to another location because my experiences have been so bad. Not a valued customer, Mgr. always stressed out & made a big deal (twice) about lids for cups. Go to the Orem location if you can help it.

Abysmal customer service. I called for a bagelrito, they told me they couldn’t take an order over the phone and that I should come in. Understandable. However, when I arrived, ten minutes later, they were out of bagelritos and told me they had been for the last hour plus. Furthermore, the manager was yelling at employees while myself and five other customers were in the store. This is my first time to this location and I don’t think I’ll come back to this one.

Great (kinda pricy) bagels! Hit or miss service. They don’t really seem to get things right the first time… so double check your orders before paying!

Here’s our Karen rant:
Today we went in and got a “half dozen+1 shmear” bundle. They charged us for the 6 bagels, not the shmear+bagels package so we told them that they forgot to charge us for the shmear. Then the guy rang us up $4 for the shmear!! When we said that we had intended to purchase the bundle (which was $2 cheaper) he said “it’s only a few dollars so it’s not worth refunding everything and ringing it up again”

what?!? $2?! That’s the price of another bagel!!

Another time we went in and bought the “baker’s dozen + 2 shmears,” we only got 12 bagels. When the guy was filling up our box, we asked “don’t we have 1 more?” he told us that we didn’t, so we paid. We checked and we were right. Another worker handed us a bagel.

I asked for a dairy free bagel because I am severely lactose intolerant and the person taking our order seemed to think that meant no eggs and no meat. We clarified that it meant no cheese, butter, or milk. After eating about half of the bagel, I got worried and checked on the website, only to find out that I was eating the asiago cheese bagel. There also was not any egg on the bagel still. It seemed like they did not listen to me at all and I ended up eating a lot of cheese. Not good.

It is a good bagel place, but the first time I ordered with them, I ordered online and it let me do so when there was only 15 minutes until close. I didn't realize the hours were different, so I drove straight over and they were closed. I didn't want them on Monday, but I offered to just replace them on Monday and I came in to the store to pick them up and I waited, but the staff was running around answering doordash and online orders without even talking to the customer ahead of me for over five minutes. I left and asked for a refund over the phone, but they said they don't offer refunds for online orders. So, the moral of the story, I am out $20 for paying online in a faulty system. If you order, do it in the store.

Couldn't even place an order at the store. Had to go outside and user their app, had to create a new account on their app, no guest checkout. then we couldn't figure out how to pay for it! They only option was to buy a pre paid card and use that to pay! Forget that, ended up calling them from outside and placing the order over the phone. Two stars because the bagels are still good. Just no convenient way to order them.

This place was amazing! The bagel was delicious, and all the ingredients were fresh!! The staff was really nice! They even gave me a free extra topping! I’m definitely coming here again! 10/10

I often go here to buy bagels for the office. I like the variety and the bagels are always fresh. The cream cheese schemer is always tasty too. My favorite is honey almond. The staff is generally kind. Sometimes they struggle slicing the bagels evenly...but that happens. Overall its a great place.

Kind of over priced for what you get. Once we waited over fifteen minutes for them to just put cream cheese on our bagels. They didn't even call our names and tell us our order was ready. It's good, don't get me wrong, just depends on if they're in the mood to get the job done or not.

Can’t respect a place that chastises you over how you wear your mask. Had it pulled down below my nose to ask my toddler who couldn’t hear me what they wanted to eat and was told to wear my mask above my nose the entire time I was in there. Which it was besides when I was talking to my kids. This is not the first time we’ve had a poor experience there but it was certainly the last. I’m done supporting them.