Tropical Smoothie Cafe

I am a very disappointed customer. I went to Tropical Smoothie on Saturday and ordered the shrimp wrap a snickerdoodle cookie and a drink. Upon preparing to eat my food I realized the wrap was cool to the touch and after biting in it wasn’t warm at all. I ate it anyway because I was hungry. Well I went to eat my cookie and it crumbled as soon as I broke it in half. Needless to say I wasn’t very pleased. Well I went back today for a redemption. I spoke to the young man at the register, informing him of my dissatisfaction and asked if he could make sure my meal was warm this time. I then also asked for a complimentary cookie since the last one I had was so hard. He said well, picked up another cookie, bent it and said this one is hard too. After receiving my order and seeing how unprofessional the staff was at that restaurant I said to myself I will never go back to that store again. Unfriendly atmosphere, poor customer service, and poor quality food.

Great smoothies and staff were very nice

Checked in to pick up order. My flod sat on the to go shelf for 10 minutes. I had to ask if my order was ready after seeing so many other people leave with food.

Nastiest Tropical Smoothie Cafe I have been to. Food debris on the floor, drink spills, etc in kitchen and eating areas. Looked like it hadn't been cleaned in days. Dont usually complain or write bad reviews but I'm scared to eat or drink anything from this location. I'm sure the health inspector would give it a lo rating!

These guys are always on point. I can never get another store to make my smoothie like they do. Shout out to the cashier and guy that made my smoothie!

Accidentally ordered to this location, was sent a confirmation email at 10:20 am. Made a phone call to this location at 10:21 am. Was told there was nothing they could do about a refund or anything of that nature because the product had already been wasted. Not sure who can make a smoothie in under 1 minute but I’m guessing this location should be in a record book? Will not be ordering anything from Tropical anymore. Hope they enjoy the $8 that they were so afraid to refund. 😁

Food and smoothie was fabulous just like it always is. The customer service however isn’t the best. As a paying customer I expect a smile and a simple “thank you“. Not just my payment taken and then a full on walk off. Whoever the girl with the pink hair really should change her attitude towards the customers she comes in contact with. Everyone else was very sweet and treated me and other customers as such.

Had an issue with someone from n8ght crew on a Saturday making my sandwich wrong, Brandon went over an beyond to solve the problem!!! Thank you again and the lady that worked the front counter with you today!!! I will be back!!!!

I worked at this location for a little bit. quit because KIDS were working more than the legal hours for a 14-15 year old. absolutely horrible experience. there were multiple times where i watched co workers mess up over and over and over again and no one seemed to care much about it. overall -10/10

i come in often and there’s a set of twins with curly hair who provide excellent service and always make me feel at home