Caribou Coffee

I've been spending at least $25 per week for breakfast and coffee here but it looks like I'll need to find another location. Very slow service, long wait times, almost weekly order mistakes (leaving me paying for more than what I actually get), and some unfriendly staff. Got snapped at this morning because I asked where my breakfast was after 15 minutes and they actually placed it by the drive through window.

Worst tasting coffee I have ever had - worst ordering experience- My husband ordered a Match tea latte with vanilla- the clerk said, “so you have 3 choices... and proceeds to detail 3 drinks that are not of interest so he says, “No thank you, just the iced matcha tea latte with vanilla for me and a large hot vanilla latte with whip and only 1 shot of expresso.” She says, so an iced matcha tea latte and an iced mocha vanilla latte with an extra shot of expresso.” So I say, “No the latte is hot with only a single shot of ...” she interrupted me and said, “okay I got it” so we go to the window to pick up - I say to the lady at the window A so does this have Only 1 shot of expresso?” She says, “As far as I know.” His Matcha has no vanilla- Mine coffee has so much expresso I can still taste it hours later from one sip. I park the truck and go inside to have it remade - they charged $2 for an extra shot of expresso when I wanted only 1 of 3 that usually is in the cup - The remake wasn’t great I drank 1/2 and tossed it. I will just stick to Starbucks at least they listen and get the order right.

3rd time I ordered a Turtle Mocha from them and they have failed all 3 times to make it correctly. Across the street they make it perfect.
Sandwich was great though!

They have removed 95% of all of their bagels. The only ones they have are Everything, Chocolate chip, Plain, and cinnamon sugar. It is digracful. I am never going back

Great place to work on projects! I like getting my reading done there

Paid for a plain bagel with cream cheese. After 15 minutes of waiting in the lobby, we left. I am calling later to ask for a refund. The service is ridiculously slow every time, but this was by far the most upsetting. If you're on any type of schedule that requires less than 30 minutes to grab a bagel and some coffee, this is not the place to go. If you're going to upgrade a Caribou and offer bagels, get your act together and staff accordingly! Unbelievable!

This Caribou drive-thru is pretty okay. However, the manner in which their drive-thru is set up is horrible. I definitely see an accident happening.

I bring my dog to this drive thru almost weekly since I moved to the area 9 months ago. I get my coffee and I always ask for a tiny cup of whipped cream for her. It’s always been a great experience, they love my dog and we love coming here. This morning I asked for her cup per usual and when I got to the window- a girl I’ve never seen here before told me they won’t make a little cup of whipped cream for her and that they only do that at their “single brand locations”. I told her that we come here all the time and have never been told that before. She said ohhh....
I know this sounds stupid but coming here for my treat and her treat ( she definitely knows she gets whipped cream here) is a part of our weekly ritual. The doggie bagel that they DO offer always gives her very bad diarrhea so we don’t accept them. I am very disappointed (as is she) and will likely stop going to this location and go elsewhere where they are more dog friendly like they usually are. I have NEVER had a caribou decline me whipped cream for my dog EVER. I don’t care if you charge me $.50 cents for the damn thing- don’t refuse me a small cup of whipped cream for my dog. I’m not happy, and neither is she.
- sincerely, all dog moms who treat their dogs to puppy-latte’s

This is my favorite Caribou and Einstein. The staff knows your name and is always attentive about the order. They are always kind and friendly and I'm so happy to have this as my local quick coffee.

I ordered two drinks and two breakfast bagels this morning at this location. They got my drink wrong, though I repeated myself several times, I waited over 5 min for the bagels (which were really bland and really expensive!) And the staff while waiting stood with their back to me the whole time and then shoved the bag at me through the window when it came without any "have a nice day" or anything. I used to work in the retail and food industries and I find myself wondering what happened to good service?