Barnes & Noble

Got some books for the kids. Good costumer service

Cafe employees are rude. It is most important to them to socialize behind the bar. I clearly stated my order, which the employee acknowleged, but I could tell she wasn't listening. Proceeded to make the wrong size coffee, caffeinated when I asked for decaf. When she remade the order, she tossed a straw on the bar which landed in a puddle of water. Then she acted ticked that I asked for a dry straw.
My experience at this cafe usually goes something like this. If I'm going to pay over $5 for a cup of coffee, I expect professional service.
That is the last time I will be purchasing product from the cafe.

I enjoy coming to this Barnes & Noble. They have a large Manga selection.

My granddaughter and I attended a book signing by Kate DiCamillo. Barnes and Noble set everything up conveniently. No one was out of view or hearing distance from the guest. The Starbucks in the store was close for coffee. Kate DiCamillo is just starting her book tour for her new book Louisiana's Way Home. Ms DiCamillo was fascinating, interesting and funny. She had a great question/answer period and she signed one book from home, one purchased book and sat for pictures. She also read exerpts. We were thrilled and happy. If you get a chance, go to her book signing too.

This is more of a review for the main people in control at the upper level. You could not have picked a worse way to redo your category/catalog for the books is an appsolute nightmare to try and figure out.

Just, go back to how you organized them in the first place.

I found it difficult to find anything with their layout. The register by the mall entrance had no employees. Prices are high. It was an underwhelming experience.

The customer service was fantastic! I wish I could remember the young woman's name but I can't. She was walking back with a fellow employee (coffee in hand) when I asked where I'd find the Diary of a Wimpy kids books (I showed her a picture of the one I wanted). She did not point to the direction and send me on my way. She didn't hesitate & happily took me to where it was. Talked about how much she enjoyed the series and also showed me some others that my grandson might enjoy.
I truly appreciated her help and cheerful attitude. I bought the book I was looking for & the one by James Patterson on Middle School life. Maybe she'll remember me :-).
Thank you thing Lady!

Loved the place but need more check out people had to wait over 30 minutes to get checked out

It's a bookstoore... if you like books, what better to go ;)

Always a great experience. Nice workers, clean, great books. Prices aren't always my favorite, but that's the cost of living in the digital era.