Caribou Coffee

This location is ALWAYS slow, also when I order a blended turtle I like it with no whip but still have the toppings. EVERYTIME I prefer it here they NEVER put the toppings on. I asked an employee yesterday why that always happens and she responded, "We just assume that is you don't want whip you don't want any toppings" PLEASE do YOUR JOB and READ the order, DON'T JUST ASSUME!
Also when I went to this location last month I ordered inside and the guy forgot to ask for my perks number and unfortunately I remembered after I ordered and he was like Oh well ... You can do this and this, he had the attitude NOT MY PROBLEM!!

Really love caribou coffee I'm general. This location is nice and new, but it looks like I have run into the same personnel issues others have commented on. Our orders also didn't taste right, but I'll attribute that to being possibly the first customers of the day. Hopefully their quality in both product and customer service improve.

Absolutely terrible service. Took 5 minutes before I was acknowledged and ordered a pump coffee. 10 minutes go by without any other acknowledgement. Terrible response by staff when I asked about the coffee order and while I did get a refund and the coffee (with a half apology) I will not be returning to this store. I love Caribou but worst experience at a coffee shop ever.

I really love their coffee less coolers, but the service is not quick, and the last several times I, or friends have gone there, our orders are made incorrectly.

I've been a long time fan of this particular store, it's always been 5 stars in my eyes. But lately I've been getting stiffed on sizes and brushed off when I bring it up. If I pay for a medium, I expect a medium. I doubt I'll be back for a while.

Love this location and all the staff I have always been treated so kindly, everytime I come in I am greeted with smiles and I’ve literally never had a problem with my order, caribou is my favorite coffeee shop in town that’s forsure :)

Service and product quality need MUCH improvement. Bagel outer crust not as crisp as they should be - too doughy. I had a 25 minute wait for just 2 plain bagels to go. This is third time this has happened. I got home opened the bag and bagels were mush and inedible. I won't be back

Love Caribou! Their Coffee Drinks and Smoothies are so good!

Absolutely awful. I’ve always had very slow service here, but this last time was the final straw for me. We got in the drive through line at about 3:35PM. There was no one single other car in line. Ordered our drinks, an Apple Blast and a Hot Chocolate. That’s all. So I pulled ahead to the window. I was never greeted at the window. Never was told it would be a wait. My money was never taken. I sat in my car and waited and waited and waited with the window down in the cold. Fifteen minutes later, with my special needs child needing to be taken care of, I drove off without my drinks. I feel bad they *might* have made them and wasted them, but this is NOT acceptable customer service. I personally work in the fast food industry too. We get busy. We don’t have a lot of staff. I get it. But LET CUSTOMERS KKOW. Being left in the literal cold for that long when all I wanted was to pay and get my drinks was absurd.

Waited 35 minutes for our order ahead order. Was told at that time that they were out of almond milk for our drink. There was seemingly no first come first serve process. Seem like very nice staff - honestly they were slammed. But they were not set up for success. Only way to refund is to call an 800 number.