BIGGBY COFFEE

I waited in line with the drive through for 25 minutes on my drip coffee that maybe take 25 seconds to make. Staff was really rude and helped multiple people that walked into the store first before helping drive through. Its really unacceptable and embarrassing for the store to run that slowly.

I usually love biggby. But they were out of all the bagels, redbull, the stuff to make frozen coffee they had like no food. So I couldn’t get anything I wanted. And it still costed $14. And I’m not happy with how anything came out. If a manager could reach out that would be very much needed. And this is like the only coffee shop over here in Rockford… so it’s like we have no other option, very disappointed.

I usually love the small franchise, but this location struggles to get the order correct. Maybe 3 out of 4 are correct. I prefer the other locations to this one

Update 07/23/22 my review above stands. Although now, do not order a bagel w cream cheese as they put the cream cheese on and it's not even a 1/4 of their usual container, but price is the same. Drink was exactly what I expected, though.

Not a big fan, coffee shops are overpriced, it just takes the fun out of it. I just get regular coffee

Slow service and Closed more often than not in the afternoon/early evening. Staff that are there are rude and lack customer service experience. Orders are wrong often. It seems like every time I try to go there they are closed. Their hours are very very limited!

Both drinks were made incorrectly and were about 1 1/2 inches short from the top. The first drink I ordered was the featured Sweet Foam Almond Bliss Cold Brew. The drink I got looked like a cold brew, had a small amount caramel at the bottom of the cup, but was bitter with no almond or caramel flavoring. The second drink I got was an Iced Vanilla Bean with sweet foam. The drink I got tasted nothing like coffee, I only tasted straight almond with sweet foam, and had no vanilla flavoring. Compared to the other spot-on beverages I’ve gotten multiple times from both Cedar Springs and Sparta locations, these drinks from the Rockford location were made completely wrong and were not pleasant.

There's such a high turn over here that the service is always disappointing. I feel bad for being harsh but everytime I go they make a mistake on my order..

I like bigsby but it wasnt good the last 2 times

I would like to thank Lily for her awesome customer service. I called about an order for coffee to bring to our child's school. She was able to give me options and assured me that the order would be ready on time today. Sure enough it was ready to go when we got there. Thank you Bigby Rockford, I am sure this time has been challenging but please know you are appreciated.

After 30 minutes in line... My drink was dripping everywhere... When asked for a napkin, they told me they were out and the proceeded to take time (while my drink was actively dripping all over the car) to get me a paper towel. Had to ask for straws...
Will not be back.
My friend liked her donut holes.