BIGGBY COFFEE

Waited 30 minutes in line, wasn't given straw, coffee wasn't made right, when politely telling them I was approached with an attitude. Never told my total either.

Actually at the ATT store, not Biggby....Looks like I this app will not let me post this experience without a rating. Giving a 3star only because of this reason. PS: I am not much of a coffee person either 😕.....

Shame on me for coming back here after the last 3 visits resulting in no order because they were out of what I ordered at 8:30 AM. 45 minutes for 2 cold brew drinks with 3 cars in line is unacceptable.

Nothing but chunks of ice was watered down and chunky waste of 8.00

Pleasant staff and usually fairly busy. I was picking up an order for someone and not familiar with the meenue. I didn't get any guidance from the staff which was minutely disconcerting. Otherwise fast, friendly and young people working.

If I could give zero I would. This place is a joke anymore. Everytime I go in there trying to give them a chance I still get disappointment. Either no flavoring at all if it is frozen or iced and warm milk for a hot coffee. Ask for it to be remade and I get the same drink back not remade or a smaller size of the remade drink and still gets thrown in the trash can. Get told I will have to wait they have other customers I get that but don't be rude making me sit another 20 mins for a drink that you did not make in the first place. I should not have to drive to another biggby to have my drink corrected from this one. I will not be back

First, the staff is friendly!
The reason for one star is that this location needs to make some changes due to low staffing. Maybe they do away with their food menu. Limit the number of customizations. Add more mechanization.

But I’ve been here for 30 minutes. Literally 30 minutes, not “customer time” 30 minutes.

Yes, it’s my choice, and it was a terrible choice- one I won’t make again- but between the expense and the wait time, this Biggby is 100% not worth it.

The staff here is always amazing and friendly even when it looks like they should be overwhelmed! I get my drinks made a certain way and they always accommodate for me and go above and beyond! I will drive out of my way to go to this location before any other! Great crew here and great drinks!

Ordered a Dark chocolate hot cocoa in the drive thru on my lunch break. When I went to drink it it was just warm milk. Thought maybe the chocolate settled and stirred it up but nope. Just no chocolate in it. Tried calling a few times afterwards to let them know the order was messed up and only got an automated voice. Sad I wasted my lunch break and gas for a cup of warm milk. My bagels were good though. So they got that right.

Just walked out of this location and couldn't have a bigger smile on my face. The amazing ladies made my girlfriend and I feel so welcomed! Best experience I've had at any location.