BIGGBY COFFEE

Probably my favorite Biggby spot to date! This place is always very fast, friendly, and their drinks are on point. I have never had a bad experience here. I stop here about once a month on my way to work!

BiggBy in Rockford at 10 Mile is a great location yet be cautious and slow travels driving between the buildings and following the signs counter-clockwise to the drive thru. I was impressed as I asked for a specialty coffee made extra hot and it was although prices are up with wait times. Recommended.

I love this place but as of late it is VERY slow. I only had 2 cars in front of me in the drive thur lane and it took 20 mins to get through those cars before I was even up to the window. Until this is taken care of I will no longer be able to come to this location.

Wonderful staff, clean and fast. We stopped in on our way home from finally getting out of the hospital after my sons heart surgery. The staff gifted my son a mint chocolate drink after hearing about his ordeal. They were very supportive and kind. Thank you guys.

The drive thru is so slow. Was there 2 days ago and went 2 car lengths in 20 minutes, with approximately 10 cars in front of me. I finally got out of line and went to the Cedar Springs store where I was out in 5 minutes. Also closed several other times with no staff.

Extremely slow service. It took 30 minutes to get through the drive thru. At this pace, we could’ve sat down at a restaurant.

Biggby is our favorite coffee place!!!

Waste of time and money. RIDICULOUSLY SLOW and NEVER open. They change their hours every 2 days and half the time I go (at a reasonable hour) they’re closed. Staff lies and are rude. do not waste your time. Faster to go to the biggby on west river.

Very friendly staff and quick-service made this stop very enjoyable. There wi-fi is also quick and sufficient for watching videos and completing school work. They have good quality products and I highly recommend the cinnamon spice as it is good even without sweetener.

I waited at least two minutes to even be acknowledged at the counter, and an additional ten minutes for a simple iced coffee with cream and sugar. Employees continually made new orders that had been placed after mine, without regard for placement of orders. Four employees were working, but they couldn't manage their time appropriately or efficiently. My coffee was finally made, and the barista just left it on the counter, where I couldn't get it, and continued with someone else's order. When I was finally given my coffee, it tasted terrible. All you could taste was cream, and there wasn't any sugar in it.

I have been in numerous Biggby Coffee shops, and this is by far one of the least efficiently run, and poorly managed shops. The Biggby on the southeast side of Holland typically only has two to three employees working at any given time, and they crank out orders with efficiency and fantastic customer service. This Biggby could learn much from them, and I would NOT recommend the 10 Mile location. Do yourself a favor, and get yourself gas station coffee at the Meijer next door. It will taste better, and won't cost as much or take as long.