BIGGBY COFFEE

The line is absurdly slow; that was the biggest frustration. Nearly 30min and there was only 1 person before me to order. Next, they didn't offer me a tray for my 6 different drinks, though they did immediately oblige when I requested. Lastly, they gave me my drinks (again, all 6 were different) with no labels.

I need to be clear, everyone I spoke with was VERY kind and working hard. I don't actually believe anyone individually is responsible for a bad experience. I feel this was much more a lack of training and overall workflow. The systems in place seem lacking. This was only my second experience, but the first was similarly slow and talking with various other people and they all say the same.

Anyway, the drinks were great and the team members were polite and helpful. Just need protocol improvement.

Literally every time we come here they get our order wrong to an extreme. Other places might forget adding something, but they just give you the completely wrong thing here every time. We waited over a year to come in again and decided to give it a chance hoping they'd changed staff or something, but no. They still gave us drinks that didn't even come close to what we ordered. Neither had double shots, or the flavors we wanted. I'll drive the extra miles to go where they actually Try to get an order correct.

Very friendly staff and very nice dinning are, music is good. Nice view having your coffee on a fall raining day.

Rockford biggby is awful, you will sit in line for an hour easy. I’ve been sitting at the front of the drive through for 15 min and haven’t talked to anyone

They always have good coffee and their bagels are usually pretty tasty. They are often out of the vegan options for food though and they close often outside of their hours due to being short staffed. The inside is just kind of drull.

Great coffee at a great price. The staff is always nice and pleasant... But they always seem understaffed with long wait times.

Not a coffee fan but frozen hot chocolate is great and service is outstanding.

If you are looking for coffee and a bagel in Rockford skip Biggby and go to Herman’s Boy instead. I waited for several minutes for someone to help me, there was no staff to greet me. No kindness and no thank you or good bye. Bizarre rude little coffee shop. My coffee and bagel are $6 downtown but $13 here.

I love Biggby and the Rockford one is a fairly recent stop for me. Unfortunately, today the cashier blatantly lied about the cost of my drink. I looked online and told her how much it should cost, and she stated prices went up in January. While I don't doubt there was a rise in costs, how would this one drink cost more than I ever had to pay all year? Not to mention the prices online state they were 2022 prices. Very disappointing and probably won't return if I'm going to get charged extra.

Love this location, The staff and the atmosphere, if you need coffee in the Rockford area, This is the place to go!

After a changeover of management, I have to edit my post. Shifts seem very short staffed. Wait times in both drive thru and foh are usually extensive. The quality of service just isn’t what it used to be.