Caribou Coffee

I love Caribou Coffee, but I came today to get an Einstein Bagel. The girl at the drive thru took the time to explain to me that Einstein and Caribou have split ways. It'll take awhile to get the signage changed.
I got a blueberry bagel with honey almond cream cheese. It was good. Quite sweet. Probably had too much cream cheese on it.
Even without Einstein, I still love Caribou Coffee.
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Very friendly staff, super helpful in explaining menu choices. Very clean store, love the atmosphere with seating and fireplace, very inviting! Food and drinks were Delicious! Fast too. Will definitely return!!!! 👍👍👍👍

I love the coffee, the people have always seemed friendly here at Thai location, but it takes SO SO SO LONG at this location. It should not take 30 minutes for drive through when only THREE people are ahead of you in line. If I would have been able to get out of the line, I would have. Very disappointed that I’m extremely late for work, because it took 40 minutes for me to get a muffin and a coffee.

Edited: “sorry for the wait; we had a few mobile orders come in so we had to take care of those.” Am I crazy? This really irritated me when they said this to me.

We have been Caribou faithfuls for many years but this last visit was disappointing. The sandwiches we ordered were very hot on the outside (the bagel and bun) but the inside was cold or cool when we bit into it. Another couple behind us ordered two small coffees with cream, the woman working placed one in the window and said small coffee - when they walked up they said the order was for two and after touching the cup - said it was cold. The worker argued with them that she put two up there and someone else took one… other than us, they were the only people in the place and we had not taken one…. They just looked at her and asked politely for two small hot coffees with cream please. She wasn’t happy but made them their order. We had eaten our cold inside, very hot outside sandwiches and still didn’t have our coffees. They came much later. Service was awful. Food would have been good if cooked evenly. Coffee was good. Not thrilled with this visit and we don’t live nearby, won’t go out of our way to stop again.

The people working are always nice and cheerful. Love coming here

I used to come here a lot, they were always able to accommodate my dairy allergy by simply leaving the cheese off the bagel sandwiches. Unfortunately, we were informed today that they can no longer “modify” sandwiches, which blows my mind considering the amount of people with food intolerances these days. I guess it sounds like they split from Einstein's? If this is the case, it would be helpful to consumers if they’d remove the Einstein’s branding from their signage. Total bummer - they lost a loyal customer for not being able to take the slice of cheese off the sandwich.

It seems like every week they get my order incorrect! I always get the asiago bagel with cream cheese. And every time they mess it up and when they do, they give me the everything bagel with garden vegetable cream cheese. Today when I called them to tell them that I was given the wrong bagel, The girl indicated that it must have been me that messed up the order because she had put in the order as such. No apologies, no anything! I will not be going to this location ever again! Yesterday when I went through the drive-thru, they gave me a hot chocolate that the lid exploded in my car because the cup was dented. When I went inside to get a replacement the girl acted like it was my fault! Poor customer service!

Amazing coffee!!! Even with the minor adjustments to my order they get it spot on (in the drive-thru even!!!) The guy helping me at the window was super friendly and we had great laughs. When I am back in town, I will DEFINITELY visit this store again!!

When you first walk-in you immediately notice the great atmosphere. They have booths or arm chairs with a coffee table, I thought that was cool. You are greeted immediately by warm and friendly staff. They know how to explain the menu and have very good recommendations. I wanted a smoothie and there is two flavors, I was having trouble to decide and he recommended I mix the two and man he was dead on, it was amazing. Great choices on the menu, merchandise also available. Very good place to go with someone or to just relax.

Great customer service! The employees are so friendly at this place! One of the guys came up to me at my table while I was waiting for my bagel sandwich and said it would be a few more minutes because he was making fresh eggs. As another guy walked out, he asked if I was doing well and to have a good night. Thanks for creating a great atmosphere.