South Bend Chocolate Cafe

Always warm and inviting. Friendly staff, great gift shop, and having Ben's Soft Pretoria attached is always a plus. A must visit location for out of town visitors!

5 staff and 4 customers I stood first in line at cheesecake register and was never served left after 20 minutes. Very disappointed. Staff at candy counter said I had to wait for for cheesecake cashier to return.

I have visited this place since I was a kid in 99. I've enjoyed every section of this establishment throughout the years. My children grew up sliding down the play area and I've personally used this location for meetings. Is was not until recently that I experienced what some might refer to as a verbal onslaught. One employee does not represent the establishment nor will I refrain from walking in there if in the vicinity but I just feel that they have an issue there that they need to attend to

Omg... Great...

update 9/26 my sunday early morning wake-up.. newspaper and hot chocolate overlooking town main street..lobster bisque is fabulous not to mention hot chocolate

I usually enjoy stopping by the Downtown Cafe however this morning service was subpar and my food was clearly past its shelf life. I'm still in disbelief.

I’m from the area but now live out of state. I’ve always loved their hot chocolate, which is some of the best I’ve ever had anywhere. I introduced my wife to this place about 12 years ago when we were dating. We now visit every year when we are back in town for the holidays. I’m heartbroken to see this place is a shadow of what it was. Totally not living up to its potential. The service the past two years has been terrible. Slow. Don’t look happy to see you. No one offering to help get chocolates out of the case. Barely treading water. Today, the price the computer charged was $0.50 higher than the price displayed. But I’ll give the people somewhat of a pass because I’ll admit I did come in late in the evening on a holiday weekend after what I’m sure was a long day and the limited staff was making an effort (although it’s worth noting poor service has been my experience two years in a row). More troubling, the place looks dated. It needs a refresh. Everything on the coffee bar side looks exactly as it did 10+ years ago, and not in a good way. A deep clean, new layout, new displays and furniture, and a paint job would go a long way. Worse still, it was filled with homeless people - one of which literally had to be taken out on a stretcher by an ambulance because he passed out by the fireplace. You really think I want to come here with my family in that environment? Heck no. An older gentleman who is a frequent visitor told me they are in there all the time and said, “but what can you do?” dismissively. I’ll tell you what you can do… kick them out. Hire security for a month if you have to. This is a business. Post no loitering signs and if you’re not a customer you have to go. It won’t take long word will get out that it’s not a place they are welcome to stay and they’ll stop showing up. I don’t mean to be heartless, I’m all for helping people in need… and there are places and people capable of providing those services. A chocolate cafe is not one of them. I hate to say it because I love the product, but start taking your business seriously, or you’ll quickly lose mine.

I love going to this cafe, and especially bringing my out-of-town family and friends there. It's just a good vibe, and awesome hot chocolate and mochas.

The South Bend Chocolate Cafe never ceases to amaze! Their chocolate makes great gifts for others, as well as great munchies to have around the house. Highly recommend!

The majority of the staff wasn't friendly. It didn't feel very clean. We weren't impressed by the options. There was a man sleeping on one of the tables. I wouldn't recommend this business and will not return.

All the chocolate was rock hard, the ice cream was unavailable because of broken refrigeration and I was very unimpressed. Will not be returning and would not recommend