Novel Coffee and Teas

I love The Novel! Great coffee and atmosphere 👌

The coffee is good and they have decent seating options

Nice shop, staff, and atmosphere, but the service and ordering experience could use work. We ordered two teas with jelly and both were made wrong—I ordered coconut jellies and received rainbow, and my partner asked for passionfruit jellies and received some other flavor entirely (can't remember). The gal who took our order even wrote it on the cup wrong from the start. I've seen a lot of new staff recently, and I think they definitely need to work on having them confirm that what's on the receipt, and what the customer ordered, matches what they wrote on the cup before filling the order, especially when it wasn't busy at all.

Also it's a small thing, but their menu isn't always super transparent; it literally says "Milk tea... with choice of milk" and yet if you ask them to use a different kind of milk due to dietary restrictions, any of the staff will tell you that it doesn't even have any milk, they just use a non-dairy powdered creamer.

My favorite local little coffee shop! I don’t drink bubble tea, but their coffee is heaven. My favorite is the Typewriter. I just wished they opened at 7 am like they used to. Their coffee always made my work days—that much better :)

Novel has been our favorite boba tea location for years, however, with recent menu changes the tea flavors and specialty options have tanked. We are saddened with these changes as we love Novel. ❤ Please go back to the old options!

Beautiful vibe which delicious espresso. I was disappointed that they don’t serve any drip, though this has become more common at coffee shops lately. Great friendly service, and a beautiful atmosphere.

The Superior Boba Shop of the Tricities!
I. Love. Novel. If the boba alone wasn't attraction enough -the atmosphere that this shop has created can leave you feeling right at home. I spent some time in Taiwan where Boba was created and this honestly give some of the shops there a run for their money! Good job!

I recently discovered this place last week and I’m obsessed! I order the Publisher with extra tapioca and I literally dream about it now!! Service up until today (1/17) has been superb, the owners are always super friendly and I love the overall vibe of the coffee shop! However today I went in today around 1:40 and there was a line outside the door they were so busy!! No problem though, I’d wait an hour if I had to lol! The problem was the girl taking the orders. She was so rude, unfriendly, and made the experience really negative. I know it was super busy but she treated my brother and I like we were inconveniencing her and she did not look like she wanted to be there. I’m assuming she was just having a bad day and I will continue to come here, just hoping for a better experience next time!

coffee and teas are good ,the parking is to small for trucks. The seating area is cool but the last time we went they messed up 2 drinks and the one tasted like it was watered down.

I ordered a peach bubble tea and it was great until I found the ladies hair in it.

They did give me a refund and offered to make it right buy offering me a new drink. I definitely appreciate that effort however this will be my only visit to Novel Coffee. I did decide to give them an extra star for the effort. It's really a bummer, I've been wanting a bubble tea place here for a while but guess my wait continues.