Auntie Anne's

Manager there was rude, told me their ordering system is my fault, told me my complaint was invalid, told me if I complained nobody would care, when I got upset & finally got an attitude she told me she doesn’t like “people like me” & when I asked for her bosses information she refused to give it & told me nobody cares about the lies coming from my mouth. When I did submit a corporate complaint, an employee asked why I submitted 3(?) bogus complaints.

The menu is good, BUT the wait to receive your order is unreasonable and unrealistic. They need to do better.

It took about 15 minutes to get our 2 pretzels and the employee was eating and never changed her gloves.

Poor service provided by Martha B (name according to the receipt she provided). Went Nov 21, 2021 around 12:30 PM and I had a coupon on my phone and she seemed so lost that she didn’t want to help me use my coupon. After that I wanted to add more food to my order and she got mad and complained to me that “I should had told her that I wanted to add more food before”. Do they not train them to give good service? It seems like now a days no one wants to provide good customer service. Just horrible service and ugly attitude by that employee.

Went there at 4:30 on my lunch break today and was told they were closed, and maybe 5 minutes later, when I was passing them by to go back to work, I see them serving customers. Very interesting.

Young man didn’t feel very excited to make our pretzels vegan. Credit card machine was claimed to be unplugged, we had to pay cash and he didn’t give us the buy-1 get-1 deal as advertised. Plus all his friends were loitering near the counter. Pretty sure he pocketed the cash. :/

The manager is very rude and unprofessional. Just reported her for threatening one of our employees over salted pretzels and then wanting a refund when she was treated very unkindly. She went as far as calling security and the police over nothing. Would rate less than 1 if I could.

Always loved Auntie Anne's but this location cooks the pretzels too long so they are harder and a bit too salty.

The General Manager is always the nicest person whenever I go by

BETTER THAN PRETZELMAKER😈