Auntie Anne's

the girls that work here are absolutely rude as can be. Stood there for a couple minutes and one of them yells “it’ll be a wait what do you want” like what??? We tell her and get ignored and then she finally comes to take our order and we stand there wondering if our card went through because she walked off without saying anything to us. Then the lady looks at us and said “you were told to wait” ….so we walked off and waited.

not to mention they touched all of everyone’s food with their bare hands and no gloves. needless to say we won’t be coming here again. hire some better people and at least make them wear gloves…..

Every time I come to this location they tell me they're randomly 'closed' for a while until they get more pretzels made. This time I came and they had pretzels ready but they said they were still closed because there weren't enough pretzels in the case for them to start selling them again. What kind of joke place is this?? So I'm literally standing there looking st the cinnamon pretzel but I can't have it because there aren't enough in the case overall. Yet they're laughing and talking when I walk up. Pleaseee get new management!

Every time I go they have 1 maybe 2 regular pretzels at most. Then have 1 or 2 workers standing around on a phone or eating something. Who just wants 1 regular pretzel when they have a family? No one wants to wait 15 minutes for you to do a job that should have been done already. The manager of this place must be some clown because this place is a circus. Let’s call ourselves a pretzel place and then have 1 regular pretzel on hand and maybe a specialty one available too.

Poor service no fresh food out and ready kept me waiting on my order will never return and now their food has been given me upset stomach shame on you guys

They never open on time. Here at noon on 9/11/22 and they are saying it will be 30 more minutes before they open. This is the 3rd time that this has happened.
I wish there are another location other than Pecanland mall. That location is not managed well.

While at Pecanland Mall, I stopped at Auntie Anne's for an almond pretzel with caramel dip. They were out, and said they would put some in the oven; it would take 10-12 minutes. I told the cashier I would be back, then walked around the mall for about 20 minutes, to give them plenty of time. When I returned, there were 6 or 7 people in line ahead of me. After standing in line for 20-25 minutes, only 2 people had been served. I walked to the front of the line just to make sure they had almond pretzels. Again, they told me they were out and it would take 10-12 minutes. She told me they had made some but had sold out, and the only way to make sure I would get one would be to pay in advance for it. I said "thank you, forget it", and left. You would think that if the almond pretzel was such a fast-moving item, they would bake more of them. I thought this was ridiculous, and the waiting time was ludicrous - it was taking 10-15 minutes for each person's order. It will be a while before I feel like trying Auntie Anne's again.

Me being 6 months pregnant and craving a jalapeño pretzel stopped at the kiosk in the middle of pecan land mall where only one person was in line. I expected a 10 min wait seeing as that's what happens every single time I go there. I waited in line for over 10 min where I already asked once if they had what I wanted. The 2 young employees looked over their shoulder in response and continued to talk amongst themselves and finally came to counter 8 min to tell me after they looked on the counter once to tell me they were out of them. The jalapeños are kept in a cooler under in counter and the pretzel only consists of a few pieces Ina regular pretzel. I will never go back. I believe any business that cares about their customer service should be better managed than that!!!

I like Auntie Anne's in general so I am disappointed that I can't give a more positive review. I was told to check back in 40 minutes for the mini dog bites I wanted. I came back 40 minutes later and asked the same employee about the dog bites and she said they didn't have any--as if our previous conversation hadn't happened. I hope the customer service is better next time, as the food is good here.

We drive 2 hours for my mom to go to the doctor, and after being at the hospital all day, I'm starving! Which we finally get a bite to eat and our desert is Auntie Anne's! So we always buy 4 pretzels salted, eat one on the way home, save the other one for the next day. Which are great heated up! Well I get home tonight after my two hour drive only to open the bag and have 2 literally "burnt" pretzels! I don't think the girls working tonight would have sold them to their own mom. $15 WASTED!!! I will "NOT" be back so disappointed!!! Just sucks to spend $15 on 4 pretzels and extra cheese for NOTHING!!! My dog wouldn't even eat them, seriously!!

Rude and Lazy.. so we knew the mall closed at 6 pm while on the way we tried to call in our order and the guy said we don’t do that and hung up the phone.. wow.. so we get to the mall at 4:50 pm and my son goes in and calls me and says Dad the guys said he isn’t making anything else.. Smdh it only takes 15 min for pretzel dogs.. this is the 2nd time this has happened.. Seems to me ppl wanna ride the clock for an hr or more. Wish we had another Auntie Anne’s or better yet a Wetzels