Einstein Bros. Bagels

This is the third einsteins bagel I have been to and I just am not a fan. I come from a place where they have super soft fresh made flavorful bagels all day. The flavor is just bland. Not to mention it is expensive for a bagel here. I gave it three stars because the service was good and the staff was friendly.

I am usually upset with these guys but I have to say, we went and got a couple of bagel sandwiches this morning (3/17/18) and they were on point! The best we've had. Eggs were not oversalted, cheese was melted, good amount of meat, etc. My wife and I were shocked at how much better these sandwiches were compared to past visits. Whoever is in charge, thanks for the improvements!

We have been customers for years now. Bagels are consistent in quality. For baker's dozen box, they always seem to mix sweet and savory bagels w/o packing them separately. It makes for an awful experience to eat sesame bagel with cinnamon sugar on it, or blueberry bagel with garlic and chives flavor... My feedback about separating sweet and savory was met with a shoulder shrug. It is relatively clean inside, although tables have that sticky feel of smeared food, disinfectant and whatever else when not cleaned properly.

This review is for Caribou, since I did not purchase a bagel. First, I’m from the East Coast where Caribou was replaced by Pete’s. I am not a fan of Pete’s!! Good espresso, great customer service. I was also in at a non-peak time though, so I can’t see how they perform under pressure.

Bruegger's Bagels is better 330 Franklin Rd, Brentwood, TN 37027. Better coffee, and service.

Constantly messed my orders up. Things as simple as a plain sliced bagel have been given to me wrong. They cut it up like loafs of bread, instead of slicing it like a normal bagel. How can you mess it up hat bad?

Atleast when the food is served right it tastes good.

Edit: My girlfriend keeps taking me back since she loves Einsteins and the service has been much better since then.

Great Place, tried for first time it tasted awesome. The staff is great, Must try a few more times and then will update this review again.

Nice store; clean & service fast. My favorite Einstein Bagels & Caribou Coffee combo store is in Minneapolis (hometown of Caribou Coffee), but this is fine. Breakfast bagels great- and a lot of options

Call before you go. Not just this location, several have been closed before noon

Google needs to implement a no star rating reserved for exceptionally poorly run establishments such as this one. I actually feel sorry for the person who owns this franchise. Surely if they knew how lazy and incompetent the people working here were they would do something about it. Surely?

Today is the last time I will ever go into this particular franchise. I sat in the Drive-Thru and waited for 3 minutes for someone to acknowledge me there. They didn't. I drove up to the window I waited for another two minutes for someone to acknowledge me they're, waving at the person behind the counter who was staring blankly into space. They didn't. I rang on the phone whilst I was still sitting IN the drive thru... no one answered it. I went into the franchise and saw one employee standing behind the counter, the other sitting at a table eating a bagel on company time. Was then told they were out all of the bagel I was looking for so at this point I just gave in.

Have had so many bad experiences at this particular franchise that it's beyond belief and I will not return. Other bad experiences include continually asking for a bagel to be toasted, getting home to find out that it hasn't been. Asking for no tomato on a bagel as I have an allergy to it, and this is an allergy not just a preference thing, only to return home and find out that there's tomato on there and have had to throw the entire order in the trash. Getting an order and it just plain missing things like capers or onions. The hilarious thing is when you ask for the order to be remade when you ring up from home and they say "do you have your receipt" and your response is no because no one gave you one in the first place to which they respond "sorry we can't do anything about it cause we don't know if you're tell the truth". Absolutely incredible and just truly Beggars belief.

For such a great franchise this particular location is a shining example of people doing less than the bare minimum just to collect a paycheck at the end of the day.