Grinds 122 Cafe

I really love Grinds but today I was super disappointed. My friend and I got there at 12:10 and we didn't get our food until 12:50. I asked if our order was almost ready since we had to be back to work and she said "oh I thought someone already got your soup" then hands me the smallest container. I asked if it was the large and she said yes when I know the last time I got a large soup from there it was a bowl, this was the tiniest cup of soup and it was $7. The employees stood there asking each other who wanted to take our order meanwhile there's 8 people in line behind us. Why does it matter who takes our order? Just take it! Raylynn with the shaved eyebrow was so rude! She didnt one time, rolled her eyes at her coworkers numerous times and you couldn't ask the girl a question without her being annoyed. Seemed like she did the minimal as possible. Totally not Customer service worthy. Fire her and hire someone more friendly. That was absolutely awful and I feel bad for her coworkers having to work with someone like that especially the girl with blonde curly hair. She was so sweet and helped as best she could. I will not be coming back to this place not after our experience today.

I have never been made to feel more unwanted and unwelcomed in my life.
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I have never been to this coffee shop before today. But I was in Brockport and figured they were close by. I'll give them a shot.
The girl working the register was busy trying to pump customers out with hardly any personal interaction. When I approached I was incredibly friendly but I had a few questions because I had no idea how this location was layed out to look for information myself. I asked the girl what the soup of the day was. Instead of saying it she frustratingly pointed to a sign. Oook. I was a bit confused because I never act like that towards the customers at my coffee shop.
I was then looking for flavors and asked what flavors you had. She again just points frustratingly behind me. I apologized. I was like, I'm sorry. I've never been here.😟
I continue my order and then ask what one of the pastries was (it was in one of the cake stands). Thats when I got a snarky... its a danish.... (I honestly didn't know).
I order my latte', scone, and everything bagel with cream cheese. And despite how I felt. I still left a tip in the jar for service because I know what its like to do serving industry
And I want to take care of those I interact with.
I promply get my drink by a kinder girl with darker short hair (rachel?). But no one makes mention of when or where my bagel will be. No "please have a seat I'll bring it out to you when its done. Or it will just a moment on the bagel". So the whole time I'm standing waiting and no one acknowledged me to say your bagel will be out soon. I'm starting to think it was forgotten. But I don't want to be a Karen so I just stay silent. Even when all the other customers had left and I'm still standing confused on where to go to wait. or on how long it may be... still no acknowledgment....It really wasn't a horrendous wait btw. Its just with no communication from your staff I felt a bit lost and neglected. If someone had only talked to me I wouldn't have minded the wait one bit.
Also, the whole time I'm watching this girl be more concerned with exchanging her tips out than acknowledging the individual who looks confused in the shop. She even reach in front of the other girl while she was just about to ring in a customers order. Just so she could exchange money from the register.
I get tips at my job. We NEVER cut in front of a coworkers to exchange money. Especially in front of a customer trying to place an order. I think my owner would kill me if I did that.
Nevertheless, your scones and bagel were delicious. And that latte was one of the best I've ever had. But please work on how your staff interacts with people. Especially the young lady with two toned hair. And Maybe encourage the exchanging of tips to the end of the shift.

Smoothie was good, but $4. Food is overpriced, greasy and the lettuce tasted like it had been soaked in gasoline. Plus there's only one person behind the counter so you have to wait a few minutes for any service.

I would like to start off by saying I would rather support a locally owned businesses any day of the week. My mother and I decided that we would stop by Grinds instead of going to a Tim Hortons/Dunkin to support a locally owned business. Upon arriving it was a little busy inside, however it quickly cleared up and was no longer busy. My mother and I ordered two bagels toasted one with butter and one with cream cheese. We also ordered an ice coffee and a hot tea. Our drinks came right out. We originally planned on eating in and catching up.

After about a 15 minute wait for the bagels we were left wondering where our bagels were. Then after another 10 minutes we decided to ask nicely for our bagels to go because at this point we had waited about 25 minutes.

Finally after waiting almost 30 minutes for just two bagels we got them. No one said that they were sorry for the wait or acknowledged that we had been waiting so long. One we got in the car to eat our bagels they were very cold and the one with cream cheese had so much cream cheese on it that I was unable to eat it. There must of been a whole block of cream cheese on the bagel. The other bagel with butter had butter dripping out of the sides of tin foil and the bagel was DRENCHED. Both bagels were unable to be eaten. Not only were they cold, not toasted, they were also drenched to the point of being unable to eat.

This is not the first time I have had to wait a unreasonable about of time at this business. I understand that it is a small locally owned business and is not necessarily “fast food”. However we literally ordered two bagels, waited a half an hour, paid 15$ for these and our drinks, and we were unable to eat the bagels. The customer service was also not up to pare.

We were left wishing we had just gone to Tim Hortons.

If I could give it zero stars I would. We waited almost 2 hours for a wrap, grilled chicken sandwich, a side of fries and a side salad. We got our coffees right away. Coffee was warm. Not hot, but okay. When we went up to check on our food. One of the girls working said- The cook is really, really slow and she turned people away because of the wait for food. UGH, I wish I was one of those people that got the heads up. When we finally did get our order 15 mins before closing we only got part of the order, then a few minutes later, more of the order, then at closing time we got the fries. When we tried to talk to someone in charge one of the girls grabbed the cook who said- What do you want? I have no words! I have nothing for you. If you are looking for something. I have nothing to give you!! SERIOUSLY?! I was sooo taken back by this experience. I like supporting local small businesses but there are so many other places to get those same food items in Brockport and I will be spending my money elsewhere. What a disappointment.

This cafe is the most adorable place to chill and have a latte or a bite to eat. The atmosphere is perfect. The food is pretty sweet too! There are a few reasons why I only gave it 3 stars. First, this place is literally the perfect example of what a cafe would look like that included gluten free and vegan options, like I mean good ones. Roasted veggie wraps are not quite what I picture for a yummy vegan lunch. Or the fruit wrap which is ok but overfilled with peanut butter and fruit. It’s just overkill. This place would be top notch with just a few gluten free options and maybe a vegan meat and cheese option or two! Second, they close at two which is unfortunate. 3 or 4 o’clock would be a super fun time to hang out and have coffee after classes or whatever. Third, when I say they close at two I mean two. Literally every single time I have been there say after 1230, it’s the same routine. The girls start warning customers who come in ANY time after 130 that they close promptly at two in a not so subtle way. Meanwhile, anyone already seated starts getting the look from the staff that says, “I hope you are finishing up very soon”. They will also tell you around 140, “Just wanted to make sure you are aware we close at two”. Just overall not the best customer service. Like I get it they want to get out on time but they often make it very uncomfortable to still be sitting there anytime after 120 or so.

Nice little breakfast place with great food at very reasonable prices! Love the breakfast burrito and the pancake plate!

Just wanted to share that I am deeply disappointed in what this place has turned into. It used to be one of my favorite spots in Brockport to grab lunch and a coffee but the service and the food has drastically changed for the worse. Makes me sad to think I won’t be coming here again

I paid an additional $5 to my $9 caesar salad to have grilled chicken. I got 5 pieces of chicken that were about an inch a piece. I also had to sift through rotting lettuce pieces. I never leave bad reviews for this location because I want Brockport businesses to thrive but there's been so many incidents-- something needs to change.

Delicious food and coffee at seriously amazing prices. A large sub under $10 from a hole-in-the-wall place is unheard of!! Anything on the menu is pretty much under $10 which is phenomenal! They have friendly staff too :) occasionally they aren't right at the front when you enter and don't seem to have a doorchime to alert them when a customer enters, but they check reasonably fast enough. Didn't even bother me enough to take one star off lol. I wish I took pics of my food too but it looked so good I had to chow down!! Will be back again and again for sure :) I want to try basically everything on the menu! Oh and let's not forget the countless coffee flavor options they have!!!