Byrne Dairy and Deli

I always come here because it's convenient and on the road to work. It's a hit and miss with this byrn dairy. Most of the employees are young and don't even bother making the chocolate cookies some days, also seem to not keep up with the stocking of items in the refrigerator etc. There are a few employees that a great tho always make sure the cookies are made fresh and are stocked. I am a big fan of those cookies and the chocolate milk they have here. Overall it's not a bad place as it's the last stop right before you get onto the highway, however there are definitely better Byrne dairys in the area

I should have read the reviews. What a horrible experience , 45 wasted minutes and Iwalked out without my order. WHEREAS I understand that they are understaffed but this cashier is the most nonchalant employee I have ever met. I don't blame the guy or the young lady serving the ice cteam. They were just as confused.. The thing that bothered me the most was her having the audacity to that say a manager has to come in to refund our money.

I highly advise not going here. The kitchen area is completely unsanitary. Food safety protocols at this location are not followed by anyone. Just look over the deli area and you can easily see how disgusting the back area is where they make food.

Dylan who took our phone order for chicken wings said “in terms of quality..are you sure you want our wings?” We said “yea” he said “well are you ordering wings from us because it’s the closest place or..?” We said “we want them cuz we like your wings” he said “well just so you know it takes us about an hour to make them” - we said that was fine. We ordered 2 orders of 10 and he audibly sighed and said “really??” - we felt pressured not to order.

Hi, I'm a deaf customer who had a bad experience at the brockport location. After finishing work tonight, I went to Byrnes for their $1 cheeseburger deal on Wednesdays. I walked in and there wasn't any cheeseburgers on the toaster. I asked if they could make more, they said sure no problem and it would take around 10 minutes. I went back to my car to wait. 10 minutes later, I went back in and I was told they were all out and they couldn't make any more. I sat and waited for 10 mins for literally nothing. The fact that they were out of burgers wasn't the problem for me. The problem was that they ignored me for 10 minutes and wasted my time. They could have came out and tell me that they were out of burgers. Horrible service with zero consideration for their customers.

Average shopping experience for a convenience store, you have to request key to use the bathrooms.

Ordered 2 orders of mozzerella sticks and it took over 30 mins to receive them and when i finally got them, they were raw on the outside yet most of the cheese was also outside of them. It wasnt even remotely busy either with 4 employees working. I watched the girl who started them (who i will also say appeared to be the laziest employee ever, stopping every 30 secs to chit chat with coworkers over and over and over) stock the entire sandwich station before even starting my order. Then, she "cooked" them for about 10 minutes in an oven that wasnt even turned on before noticing, then put them in another oven and left them for the shift change staff (who were ACTUALLY helpful! Props to the shaggy hair kid) to finish. Literally the worst experience ive ever had in a byrne dairy anywhere, the only saving grace was the 1 good employee out of 7 (4 pre-shift change, 3 after) that was actually working and helpful.

It's a brand new place and it's very pleasant and very helpful people there and clean

Staff was very friendly and helpful as we were passing through town trying to find our way around.

I called at 8pm the night before to place a breakfast pizza order for work the following morning. No communication between the team happened (according to the employee the next morning) so nothing was ready. Unfortunately I can understand that happening with shift changes. But then I was told I should’ve called again. I called and placed my order, as I’ve done several times in the past, so I’m not sure why they expected me to call again? As that’s not a normal take out order requirement; several calls to ensure their order will be ready.... but I guess next time I will.