Tim Hortons

Everytime I go to this Tim Hortons my donut ends up with the chocolate either all over the inside of the bag or on a paper. I have also had issues with them not putting favoring in my drink that I paid for. The lines are ridiculously long and slow. I waited in the drive thru for 15 min before they even took my order. Then waited another 5 min for them to have it ready. I only ordered 3 things using the app, which should take less time as advertised! They also tend to be very rude at times with their tone.

First review I've ever left on anything. This Tim Hortons stinks. They told my wife to get a covid test because they said she couldn't taste the chocolate in her coffee. I tried it too, no chocolate even though they said they put double in. Very rude and sassy, worst customer service ever. At this location the customer is simply never right. Go elsewhere. The McDonald's right down the street is excellent.

Love the coffee, food is hot or miss. We've had some bad paninis due to the lack of attention to prepping the meal, not the food being bad. Sometimes the is amazing and sometimes they are not. But all in all I do get a consistent coffee order here frequently

If i could rate it any lower i would, coming from someone thats worked at a tims before, this store is terrible, ive been straight up lied to multiple times at this store about my drinks, food, etc. The store is absolutely trashed, wires hanging from tables unfixed, dirty counters, dining room, sanitizer water, machines. Take forever to get your food. The place is run by complete idiots. The one in Yorkshire is miles better than this one. I do not understand how they are still open.

Very unfortunate that a roughly 16 year old very clearly gave me the middle finger after ordering two coffees and two sandwiches at roughly 4:15 as I pulled up to the drive through window thinking I couldn't see it. I also work in customer service and if you really dislike your job that much to disrespect not only the customer but the company you are representing, than you shouldn't be working there. Its not on Tim Hortons so I will continue to be a customer just no longer at the arcade location

Hi, this isn’t a good review but isn’t bad. I went inside to get food they took my order got ny drinks but was waiting for my food at our you can see them making it. There was one lady making food and her name was Robyn. At least that’s what I remember her name being. She was the only one doing anything there was 5 people standing around her staring at her waiting for her to do everything. She asked if someone could make the farmers wraps so the lady got a wrap cheese and sausage on them then left them for her to finish. Wellets just say the people waiting for them left. They drove out of the drive thru without food because the wait was so bad. I appreciate everything Robyn was doing well everyone else stood there staring. I would have gave her a tip if I had cash on me. This shows that team work is very important and if only one person is working nothing can get done. My food was delicious thanks to Robyn( hopefully saying her name right) :)

Service is horrible. Waited 10 minutes before anyone came to the counter, not even a “we will be with you in a minute” just pure ignoring the line at the counter. Finally got service and she was not friendly at all. 2 stars because the food was meh, otherwise I would give it 1 star

If I owned this location I'd walk in a fire everyone that works there everytime u go there it's additudes and rudeness to the heavy set old woman making food just go get a new job if ur that unhappy there and the people at the register .. what a joke young dark hair girl with red in it ur shouldn't work with people..this place is a joke

Couldn't get the order right after telling them 4 times. Soup was disgusting. Whoever made it needs to be retrained in how to put noodles in last. Soggy watered down mess

They’re so incredibly rude. I ordered a bacon egg and cheese on an English muffin with an extra slice of cheese through the app. They handed out an English muffin with 1 slice of cheese and bacon. That’s it. I said “oh! This one is just missing the egg and extra cheese” the girl stands by the window with it open so the girl making the sandwich can yell out “that’s not what the fkn order said!” I said “excuse me?! Yes it is.” I pulled up my receipt and showed the girl. To which she tried apologizing. They’re just ALWAYS screwing up and they don’t care.