Dairy Queen Grill & Chill

I’m so impressed with their service! They went out of their way to take care of our very large group. The facility was clean, the staff responsive, and the food was great!
Thank you so much, DQ Roswell! You’re now added to the very short list of fast food places I’ll go back to!

Too bad I have to give them even one star. This place does not allow use of the app or points. Ok. Not the end of the world. But tonight my other half & I went in for dinner. The girl who took our order was the most clueless I have seen in a long time. She was difficult to understand & didn’t listen. I ordered a three piece chicken strip dinner. She asked me if I wanted the meal as she thought that was the only way to get the three piece. I said ok, whatever, that was fine. Then my other half ordered. We paid for it & I went to the restroom to wash my hands. Told my other half to get the country gravy for me. When I came out, the girl asked me if I wanted the three piece meal or the four piece. I stated that I would take whatever we paid for. We went & sat down. She brought a bag out with my partners burger & said I’m sorry. That was it. She did not put anything on the order for me to eat! We left & I had to go elsewhere to get my dinner. WILL NOT RETURN!

I came through and ordered a salad and 2 large waters... they gave me a salad with NO FORK (am I supposed to use my hands? Or be happy that I paid 9 dollars for 2 chicken strips?) And the forgot my waters.. I had to remind them and they gave me medium.... my experience at this restaurant has been terrible. They disconnected the phones when I tried to call them about it.

Today their was a young girl working the register and I watched her be rude and Impatient with the elder people who came in[most hard of hearing] and then I went outside to eat and she came and brought another elderly woman her food outside after wait for 12 minutes. With her grandkids in the vehicle so I offer to help her and when the same girl came out she was rude to her and walked away while she was still talking the elderly lady was nice and the young girl was so rude. She needs a job where she isn't around elderly she's rude. Do better! She slammed her hand on the counter cuz the man could not hear her.

Overcharged for one of our blizzards and they refused to fix it stating that was the price even when the sign said it wasn't. I dont even believe they made it correctly. Make sure you get charged appropriately!

Shelly (GM) was awesome and super helpful!! We were traveling home from church camp and took 72 people in for lunch. We called ahead and WC everything was hot and ready when we got there. They made us super comfortable. The owners also gave all of us ice cream! They own most of the Arbys in New Mexico also. Please go to this restaurant and all of the restaurants that are owned by MJG Corp.

This is possibly the absolute worst and most disgusting Dairy Queen I’ve ever been to. We are from Texas and are use to a clean restaurant. It was literally so gross. There were flies everywhere when we got our food. Then all of our food was cold. Not warm…..COLD!!!!! That is ridiculous! Bunch of rude kids and a manager that wiped her nose on her hand. I wanted to vomit. I don’t understand why health dept hasn’t sited them by now. I can’t wait to get back to Texas where they take pride in there work, even if it is fast food. Would have been better to burn the 40 dollars spent and trash food. Worst experience ever. If I could give it no stars I would.

Food was good. We came on a Tuesday evening around 9:30pm. We did wait in the drive they for roughly 19 minutes before getting our food at the window. The employee left on his headset after each persons order at the menu, so his conversations meant for him and his colleges was heard by every car in the drive thru land. Most was funny, jokes, and off color humor, except the story he told about the time he got a cold and had a increase of mucus because he had to many milkshakes. I guess the entertainment was part of the meal?

Food is probably fine, but when we tried to order it took 3 tries and each time they said, the wrong thing then “just a minute.” Maybe if 3 of their employees weren’t outside smoking and taking pictures of the rainbow we actually would have eaten here.

Food is good but doesn't matter what time of day I go, the drive thru staff are always rude AF! It's like they're bothered that they have to serve u.