Krispy Kreme

I am rating the 2520 Central Ave, Billings Montana Krispy Kreme donut location a 1 star out of 5 stars. On August 26th, I ordered an Autumn Lovers Dozen, which with the Create your Box selection, which consisted of 6 Maple Pecen Cheesecake donuts and
6 Salted Carmel Brownie donuts. After arriving home and opening the box, we noticed that we got 3 Pecen Cheesecake, 3 Carmel Brownie, 3 Glazed and 3 Spiced Apple. On top of that, we paid the premium price for the donuts that I just mentioned. I called your store and I spoke with a manager and they told me that we would be placed on the Wish list and we could create our box when we arrived in the drive through, to make up for the mistake. After 3 attempts in trying to get the correct amount of said donuts, we were told that you were out of one type, you only had 2 or 3 of one type and none of the other, and so on. This is not "making it right." The most recent experience is as follows: I called and I was told that you had 3 dozen Pecan Cheesecake donuts and I could stop by and pick them up. After arriving at the store, we noticed that was the lobby closed and we wouldn't be able to get our donuts because there were at least 7 cars in the drive thru, and the likelihood of our donuts being purchased by one of the people ahead of us. If you want to make this right, fill a box with the requested donuts, have an employee drive out to my home, and personally deliver them to me. What I don't understand is that if you have a promotional item that everyone enjoys and you know that you will need numerous amounts of said donuts per day, keep them in stock by making those donuts throughout the day!

They had no original doughnuts, the lobby was closed and they had doughnuts exposed on a metal rack. They let me in because my vehicle was too large for the drive through but I wouldn't revisit. They did wear gloves...

This Krispy Kreme needs new management. The hot light is extremely deceiving. 1 out of 20 times, the doughnuts are how they are supposed to be. They are expensive for being plain glazed doughnuts, they should be done right for the price. Last time we got some, they tasted like they were from the day before. Super disappointed.

Worst Krispy Kreme I have ever been to. I am from the south where there is one everywhere, this one uses their "hot now" sign for an open sign when that sign is to let customers know they are making fresh donuts right then. I have been a few times at different times of the day and they are never making fresh ones and the donuts I do get are hard and old (several hours old) and they are always out of the creme filled for some reason. I'm so disappointed in this location as I drive over 2 hours to go get my favorite donuts just to get nasty donuts or them be out.

More like Krappy Kreme. Pretty sure they fed me an x-lax donut.

By far my best Krispy Kreme experience I have ever had. The two girls working were so friendly and fun it absolutely made our family’s morning. We will definitely be back again.

The ppl are so nice here it makes me sad that the doughnuts were so poorly made.

We don't have a doughnut shop in our town so we stop at a Krispy Kreme whenever we can. Best doughnuts anywhere. If that were me I'd be like Lucille Ball!

I purchased donuts from Forsyth High School Fundraiser and they were delivered on 10/10/2022 ($16.00). I was so disappointed, they were stale and NOT editable!! They must have been made 4/5 days in advance! One bite and I had to throw the rest of them away!! I stop at Krispy Kreme when in Billings, but will not purchase from them again!!!

It is A best Place for Donuts 🥯 and Coffee ☕, 😋 Vanilla Caramel Mocha Latte 😋😋😋😋😋 I like very much . Awesome.👌👌

Owner Jason is very polite and very Kind. & All staff is also Very nice. Very Good Customer Service. 👌👌👌👌👌.